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Report: #1220110

Complaint Review: Metro PCS - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Justice — Chicago Illinois USA
  • Author Not Confirmed What's this?
  • Why?
  • Metro PCS Nationwide USA

Metro PCS TMobile Fraud, Rip off ,False advertisement., Rude customer service Chicago Nationwide

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Phone and service was purchased with metro in February . Second month payment for second month serivce was paid a day in advance, 5 days later phone was shut off service terminated and red flagged. The reason given was that I violated usage terms and conditons. the representative at customer service said I talk on phone too much . They said I can not get a refund for my second month of service i paid for. They said I could transfer my service only if i buy another phone from them. So basically they  swindled me after one month of serpaid service and payment for another month I can not use now and are being noncooperarative with resolutions and illegally keeping my money for a service they shut off without prior warning.

I had an unlimited talk plan and before i puirchased the phone there was no clause in terms and conditons that said they have control over duration or amount of calls  ther user makes and they would terminate immediately for any reason anytime etc... Coincidentally the terms and conditions was revised and this particualr clause was  added a  day later after this incident.There is so much more to say about the treatment and dialogue of the customer service  and in store representative on 3 different occassions. They refused to put supervisor on phone , put me on hold and never came back.

I am a disabled person. Why is it ok for any company to discrtiminate and treat consumers and other this way? These companies are still getting away with illegal practices everyday and ripping consumers off without any remorse or concern. This is a prepaid service no contracts , and unlimited talk plans  for local and long distant nationwide should mean just that. I am furious and wish these businness would not be allowed to operate anywhere since thier sole purpose is to rip customers off and be rude to them and laugh at it. There is so much more to this concerning customer service but i am too upset to keep writing. IF anyone can help please i welcome and appreciate it.

This report was posted on Ripoff Report on 04/03/2015 05:30 AM and is a permanent record located here: https://www.ripoffreport.com/reports/metro-pcs/nationwide/metro-pcs-tmobile-fraud-rip-off-false-advertisement-rude-customer-service-chicago-nat-1220110. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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