Report: #366442

Complaint Review: METRO PCS

  • Submitted: Sun, August 24, 2008
  • Updated: Sun, August 24, 2008
  • Reported By: Some where mad in Georgia
  • METRO PCS
    2250 Lakeside Boulevard
    Richardson, Texas
    U.S.A.

METRO PCS Rips customers off and wont fix MAJOR mistakes Richardson Texas

Show customers why they should trust your business over your competitors...

I have been with Metro PCS for a year and never had to call with questions. So when I finally did call to ask that if I was going out of town and I didn't pay my next bill when it was due because I couldn't use it where I was, what would happen?

I was told by the rep that all would be fine, but I had to pay it in 22 days or they would disconnect my phone and I would lose my number and have to pay a $35 reconnect fee. They then said, that if I paid befor ethen, I would still get my month of service.

So I waited until Aug 8 and paid my bill based on the reps info. Well 11 days later they turned it off. I called and asked why, they told me the rep gave wrong info and my regular payment should be made AGAIN to continue service.

I complained and got a Supervisor who told me to go the the Metro PCS store and they could correct it. I go to the store and they says they have no account access, to call sustomer service.

It has been a back and forth thing...they won't issue a refund eventhough they admit the recording has the rep giving me wrong info and wont change my billing cycle either.

MKR
Some where mad in, Georgia
U.S.A.
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This report was posted on Ripoff Report on 08/24/2008 09:46 PM and is a permanent record located here: http://www.ripoffreport.com/reports/metro-pcs/richardson-texas/metro-pcs-rips-customers-off-and-wont-fix-major-mistakes-richardson-texas-366442. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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