Report: #1140592

Complaint Review: Metro PCS

  • Submitted: Mon, April 21, 2014
  • Updated: Mon, April 21, 2014
  • Reported By: Robert — Silver Spring Maryland
  • Metro PCS
    2656 University Blvd West
    Silver Spring, Maryland

Metro PCS I FEEL METRO PCS RIPPED ME OFF Silver Spring Maryland

Show customers why they should trust your business over your competitors...

I bought (04/10/2014) a phone the Kyocera Hydro XTRM $80 and a plan $60/mo. Paid $149 in total plus taxes. When I arrive home the phone got only 1 GB. In memory not the 4GB they promise at the store and online (I research and ask in advance).  I read the cancellation policy they call “MetroPromise Guarantee”, for a full refund in within 7 days of purchase with less than one hour of talk time so I cancel immediately like 4 hours after I left the store. I went next day to the store for the Full Refund.

They check the phone I spoke 31 minutes (nest day) and they only return me $60 dollars for the phone. They say they have a fee for the return $29 and the service ($60) is unreturnable. [continued below]....

..... So where is the Full reund?.

Calling the consumer line 1-800-373-2876 is a waste of time they blame the store, and at the store they blame the company. 

The store is at 2656 University Blvd West, Silver Spring MD 20902 


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