Report: #1041055

Complaint Review: Metro Towing Inc

  • Submitted: Fri, April 05, 2013
  • Updated: Fri, April 05, 2013
  • Reported By: Maria — Palmdale California
  • Metro Towing Inc
    2755 Fruitdale Street
    Los Angeles, California
    United States of America

Metro Towing Inc They'll tow your car if you are parked for longer than an hour, no matter what! No mercy! Los Angeles, California

*General Comment: Some questions for you...

Show customers why they should trust your business over your competitors...

On April 4, 2013, I arrived at the Barnsdall Square Shopping Plaza at 11:00 am in front of Fallas y Paredes. I am legally disabled; therefore I am authorized to park at a designated parking space without any time limit. I parked on this property in a marked handicapped space. My car was properly parked and my handicap placard was properly placed. I took care of my personal business and then went back to where my car was parked; only to find out it was missing.

A young man in plain clothes came up to me and notified me that the car was towed way, he gave me an informational flyer for the tow company that took my car. Since he was not in uniform and was not wearing a badge, this young man did not identify himself as a security guard. He told me that his boss called the tow company and had my car towed away illegally.

As I was trying to figure out how I was going to get my car back, the "security guard" called the tow truck company to take another car. I then confronted the tow truck driver and asked him why he took my car. He replied "The security guard called us and pointed out your car, so we towed it, no matter what." I told the truck driver that the car was properly parked and the handicap placard was properly placed and that there was no reason for them to take it. He was very rude and almost ran my feet over with the car because he did not want to give a proper explanation.

I have a family member who is a police detective and asked him for advice on the situation. He told me to pay the impound fee to get my car back, go back to the Shopping Plaza and get information on who signed for the towing. He also advised me to take pictures of the facility, and get the name and information of the security guard who did not identify himself. I followed his advice and went to Metro Towing Inc., paid the towing fees and pulled out my car. I then proceeded back to Barnsdall Square Shopping Plaza to speak with the security officer. 

When I went back to the shopping plaza to speak with the security guard denied that he was the same security officer that gave me the tow truck info. I told him that I identified him as the same guard that I spoke with earlier, and he replied that it wasn't him, due to the fact that he supposedly just clocked in on duty. Therefore, he indicated that he was not on duty and unauthorized to conduct any security business during the first encounter. He was also very rude and uncooperative. When I asked for his information, he declined to give it to me.

He said he did not have any identification, I asked him how was it that he was working without any identification and I had to ask him for his name, as he did not have a badge or name tag. He finally gave me his name and license number. I saw him with a clip board when I first parked there, after I asked him for his information I asked to see the clip board he did not want to show it to me, I told him that by law he had to show it to me, and that I had the right to see it, he finally gave it to me so that I can see it I also took a picture of the information.

He had over 20 cars on that list that had been towed away from the property, I told him what they were doing is extortion and was illegal. I also asked for his supervisor and his info, and he replied that his supervisor was off duty, and had already clocked out for the day. I asked to speak with the property manager of the shopping plaza, and he said that his name was Paul. He also instructed me to go to the property leasing office and ask for Paul.

I went to the office and spoke with the secretary, who said that Paul was unavailable. She asked what was wrong, and I told her the situation. She very rudely told me that I was parked over an hour in that spot, and that I was at fault. I explained to her that my car was towed away illegally. As a disabled person, I am authorized to park at a parking space without a time limit. She said that it did not matter in this situation, and there was no point to pursuing any legal action. She then very rudely told me to leave the office. She did not bother to make an incident report nor did the security officer. At this point, I saw that there wasn't anything else that I could do here, so I left to return home and research what other action I could take.

I truly think what they are doing is a scam and is illegal. I talked to various customers at the shopping plaza, and they all said that they are afraid to shop there because they tow cars away for no reason. During the time period that I was there, they towed away more cars. I had my parents with me that day, and my poor mother had to miss a day from work because of this inconvenience.
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This report was posted on Ripoff Report on 04/05/2013 04:10 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

Some questions for you...

AUTHOR: Striderq - ()

You twice state what the laws allow you to do without citing exactly what law you're quoting. Could you please tell us exactly what law: 1) allows you to park with your handicap placard while disregarding the time limit? and 2) allows you to look at the clipboard or any other paperwork that the security guard used to do his job?

As far as the parking goes, the CA Drivers License manual does state "Next to a green curb (green curbs indicate limited time parking) for as long as you wish. There is no time limit with a DP placard, DP license plates, or DV license plates." But you were not next to a green curb. You were in a handicap space. If there's any sign on site specifying a 1 hour time limit then you are subject to it as well.

As far as the advice your relative gave you, what was the end result of all this supposed to be? The only intelligent part I saw was getting your car out as soon as possible to pay as little as possible. Did he/she also recommend filing a police report or trying a small claims lawsuit against the mall and/or towing company?

It sounds like Paul's secretary was correct about the time limit waiver not mattering in this case. As far as your "poor mother" missing work, that would be on you and her for not letting her go to work since you had your car back at that point.
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