• Report: #1130545
Complaint Review:


  • Submitted: Thu, March 13, 2014
  • Updated: Thu, March 13, 2014

  • Reported By: GSH — Crozet Virginia
4041 Kingston Ct SE Ste A, Marietta, Georgia USA

MetroKichen.com Dishonest & Despicable Marietta Georgia

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I'm a 60 year old career sales executive and entrepreneur. This ranks with the worst buying experiences of my life, right up there with phony watch hawks in Times Square. 

We purchased a new 10-piece All-Clad set for our daughter's birthday. Upon inspecting the set the day it  arrived, we found 2 pots scuffed on the bottom. I contacted Lauren Whiteside, a member of this family owned company. Lauren was very helpful and said she would send an exchange. I was leaving for a one-month vacation and concerned about holding the pieces until I returned. Lauren assured me this would not be a problem and she confirmed our agreement by email.

After returning from vacation, I inspected the replacement pieces, and shipped the tow damage pots back. Two days later, Shaun, their customer service manager emailed me that the returned items had been used and they do not accept returns of used items.

We never used any of the items in the set. Everything is in the original packing. We have documentation and photos. After a heated conversation, in which I was basically called a liar, I tried to remedy by email with no change. Lauren never responded to any of the emails. He refused to put Lauren on the phone or she refused to get on the call, I'm not sure although I assume the former.

They charged over $500 for the two replacement items to my credit card. MetroKitchen stated they are returning the two damaged items to me and expect me to keep the replacement pots as well. We only paid $549 for the whole set – nearly double the price.

Hopefully our credit card company will work this out. We are filing complaints with the BBB, FTC and a claim for mail fraud.  

This report was posted on Ripoff Report on 03/13/2014 02:42 PM and is a permanent record located here: http://www.ripoffreport.com/reports/metrokichencom/marietta-georgia-30067-8/metrokichencom-dishonest-despicable-marietta-georgia-1130545. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on MetroKichen.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?