The first thing I want to say is they have a phone system that sucks! When I call with a problem I would like to talk to someone that can help me. All of a sudden my phone and my wife's phone both stopped sending and receiving text message and phone calls.
When I would try and call my voice mail it would dial my phone number and tell me to leave a message. I had text my wife a couple of time while she was sitting right next to me and she never got the text. Further I called her cell phone while she was sitting next to me and it never even rang.
I had to call 3 times before I got to speak to someone. The person who finally did answer the phone had such a heavy accent I could hardly understand him. He was downright nasty over the phone telling that there computer system was down and there wasn't anything he could do.
But call back in a half an hour. [continued below]....
..... Apparently not all of the computer system wasn't working I was able to go online and change my password and receive a new text message with it.
I have had a real problem with the equipment they sell and the service they provide. At first I tried paying my bill on the phone itself and I could never get it to work. Finally after a few months they must have gotten the bugs worked out.
They have to poorest customer service of anyone I have ever dealt with and tomorrow I am going to find another carrier. I liked the idea of not having to sign a contract because AT&T screwed me and when I went out of business I had to keep paying for 5 phone when I only needed 2. I think that all cell companies are the same for what they make they screw the American Public and we just stand for it.