Report: #1045471

Complaint Review: metropcs

  • Submitted: Tue, April 23, 2013
  • Updated: Tue, April 23, 2013
  • Reported By: linda — largo Florida
  • metropcs

    United States of America

metropcs defective phones no refunds, Internet

Show customers why they should trust your business over your competitors...

I bought san upgraded phone from metropcs mainly i wanted gps also paid extra for navigation.  it didnt work i purchased on 04/17 went back to store on 04/18 clerk didnt get it to work either said it would work when on road WRONG the wait times at this corporate store are at least an hour to more not because they are that busy but because the employees are taking personal calls up to 5 when i said something. they also disappear into back room for up to 40 minutes before they reappear.

they refused my refund because i was not a new customer so being a loyal customer for at least 8 years doesnt count.  they wont even give me a new phone out of their stock says it has to be ordered from manufactor bs.  then i have to go wait at store agsin for up to 2 hours.  oh if u wsnt instructions for ur phone u can google 500 pages to see how to work ur phone.  CALLED corporate someone who doesnt speak very good english kept putting me on hold finally told same thing because iwas an old customer NO REFUND.   THEY do not care about loyalty to their company
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