Report: #964063

Complaint Review: MetroPCS

  • Submitted: Fri, November 02, 2012
  • Updated: Fri, November 02, 2012
  • Reported By: DonMar — New York New York United States of America
  • MetroPCS

    United States of America

MetroPCS Ripped off by MetroPCS Internet

Show customers why they should trust your business over your competitors...

I had paid MetroPCS $60.00 on 10-24-12 in advance for service for the next month...I had no service since Hurricane Sandy struck our reghion so I decided to look elsewhere for another provider that's reliable and had found one...
I called MetroPcs and spoke to Eric ID #16722 and he told me on 11-2-12 that he would be happy to cancel my account and refund my $60 if I would cancel today and I said OK...He then told me to call the new provider and sign up so I wouldn't lose my phone number which I did...

I called back to MetroPCS and a customer service rep (didn't get his name) but he said NO he wouldn't give me a refund and kept putting me on hold for a 1/2 hour before trying to connect me to a supervisor and then hung up on me...
I called back when I got home and spoke to a supervisor named Rana ID #905897 she asked me to give her Eric's ID number and would not support his offer of a refund to which I replied that it is good policy to back up your co-workers promise and she said that I should go the BBB and my bank and dispute the charge to which I am doing...I will never go back to MetroPCS again and my co-workers are leaving them as well...Please help me settle this...

Don M
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This report was posted on Ripoff Report on 11/02/2012 10:55 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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