Ripoff Report Verified™ REVIEW
EDitor's UPDATE: Positive rating and recognition has been given to Metropolitan Adjustment Bureau
for its full commitment to quality customer service.
Ripoff Report's discussions with MAB have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. MAB listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
MAB's principal, Mr. Nate Nahmias has informed us that his personal philosophy is that his clients success are what we strive for. As a successful businessman, Mr. [continued below]....
..... Nahmias feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Nahmias hopes to maintain Metropolitan Adjustment Bureau as a successful enterprise both now and for many years to come. Another top executive, COO, Glenn Nahmias also told us that his personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care". "We are one of the top insurance consulting firms" helping small businesses create and understand their own brands. With us, you'll always receive a customized approach to branding that comes from a team who consistently creates strategies to fit the financial needs of small businesses".
One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "MAB truly communicates all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.. The information provided in this report below is based on comments made by Nate Nahmias during an onsite inspection held by a third party verification company with no biases towards Metropolitan Adjustment Bureau
Metropolitan Adjustment Bureau are claims adjusters that work specifically with insured parties. Nate Nahmias stated the following about his company, "we examine claim elements to make sure the client receives the maximum value for all losses from the insurance company. Most claims are resolved in 3-4 months, while more complex claims are resolved in approximately one year."
Leads for Metropolitan Adjustment Bureau are obtain through designated employees visiting individuals who have had fires or floods. Insurance companies won't allow them to advertise, "we have to visit them and give them advice about their claim to show them that we know what we are talking about and how we will proceed with the claim to their betterment." A potential customer can expect Metropolitan Adjustment Bureau to take an inventory of all personal property and present estimates to the insurance company on the client's behalf. This allows for potential clients to truly understand the details of their claim, "once we have a scope of damage, we finalize and estimate using a procedure recognized by the insurance company. We discuss the claim with the adjuster to agree on recovery and amount of losses to be paid to the insured party." CUSTOMER CARE & COMPLAINT RESOLUTION – METROPOLITAN ADJUSTMENT BUREAU
During the onsite interview Mr. Nahmias was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Nahmias describe a situation where a client stated he was going to be out of the country for two months, but was actually gone for seven months. During this time Metropolitan Adjustment Bureau was able to get him, "twice as much as the insurance company had offered him for both of his personal property losses and his building losses." However during his time abroad the client did not respond to any written or verbal communication. Upon his arrival the client had questions about business losses, "we explained that we could not address that because he had taken his business equipment with him. He was supposed to have submitted his photographic equipment to Canon so they could evaluate the extent of his losses and provide an inspection assessment to the insurance company. Since he did not do this and made himself unavailable, there was no way this could be done." This is an uncommon complaint for Metropolitan Adjustment Bureau. Whenever a complaint does arise, "we generally do whatever it takes to resolve complaints, when are immediately escalated to me whenever someone has an issue with one of our adjusters."
When asked to comment on complaints posted on Ripoff Report's website Mr. Nahmias stated that the complaint posted online was directly in correlation with the previously discussed issue, "it also appears that he has posted the same complaint on Ripoff Report at least two or three times using different names and locations. The other complaint I know about is from a disgruntled former employee I had from a business unrelated to this one." In order to assure future and current clientele Mr. Nahmias stated, "we are licensed in several states and we carry a performance bond of at least $20,000 in these states. In over 44 years of business, no one has ever gone after our bond."
When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Nahmias stated, "we remain committed to offering our clients the best services possible at all times throughout their claims process."
Metropolitan Adjustment Bureau is proud to be apart of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program, "we are excited about the opportunity to right the wrongs and make sure our good reputation is known to clients through Ripoff Report." STATEMENTS FROM METROPOLITAN ADJUSTMENT BUREAU – NATE NAHMIAS "
We are one of the top ad agencies for helping small businesses create and understand their own brands. With us, you'll always receive a customized approach to branding that comes from a team who consistently borrows strategies from large brands and adapts them to fit the financial needs of small businesses all over the world. Please take time to review our site, learn about some of our tools, meet the people who will manage your account, understand our history, and receive answers to many of your questions."
MAB's team have expressed that they feel very confident doing their job and analyzing your claim.
MAB takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, Opportunities for suggestions and improvements are encouraged. Mr.Nahmias is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."
Ripoff Report was pleased to learn that MAB 's past and current approach to business is focused on its pledge to total commitment towards clients. STATED IMPROVEMENTS FROM METROPOLITAN ADJUSTMENT BUREAU
MAB recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, MAB has made organizational changes allowing its clients a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with "Nate Nahmias, Ripoff Report is convinced that MAB is committed to quality delivery of services resulting in total client satisfaction. How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Metropolitan Adjustment Bureau meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future. Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike. Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. NOW TO THE ORIGINAL REPORT THAT WAS FILED
Metropolitan Adjustment Bureau, Nate Nahmias and Jeff Sherman, Public Adusters Internet
The Folcini matter was satisfactorily concluded and Ms. Folcini issued a contraction of the charges against MAB.