Complaint Review: Metropolitan Veterinary Associates
- Metropolitan Veterinary Associates
2626 Van Buren Avenue
- Phone: 610-666-1050
- Category: Veterinarians
Metropolitan Veterinary Associates And Metropolitan Emergency Services Emotional Trauma Due to How Prices are Changed, Jacked-Up, Switched While not Meeting Their Actual Estimates for this veterinary group that provides emergency referral veterinary services for small animals Norristown Pennsylvania
*Consumer Comment: This consumer must work for Metro.Vet
*Consumer Comment: This Place Seems Bad
*Consumer Comment: Sounds like intentional slander
*Consumer Suggestion: My Bet Is The Bill Would Have Been Just As High
*Consumer Comment: Perhaps you would be happier if ....
*Consumer Comment: Dr.Richard Silverberg
*Consumer Comment: This is Appalling!
*Author of original report: The Ad Hominem Attacks Continue by Metropolitan Veterinary Associates
*UPDATE Employee: You Still Do Not Get It
*Author of original report: Wrong
*UPDATE Employee: get the facts straight
*UPDATE Employee: get the facts straight
First I was quoted $3-4,000 with a better than 50/50 chance of my dog making it by the doctor who did the ultrasound. I was then told to wait for the critical care doctor in a cold and sterile room with my sick dog.
After 15-20 minutes the critical care doctor came in and told me it would be $6-8,000!! This after I had been told HALF the price by the previous doctor and had made the decision in my mind and told the previous doctor to save my 10 year old dog who I love dearly at that lower price. I was then told I needed to sign an estimate and pay half up front. The estimate provides a high and low range for the surgery and aftercare with all the individual costs broken down. The estimate was for $5,158-$7,832. Surgery went great with no complications.
The bill? $10,118!! You would expect since the surgery went so well that the final cost would be at the low end of the estimate. I have since spoken to two vets who have said this should have been in the $5,000 or less range. Apparently Metropolitan Vterinary Associates has a 15% buffer ABOVE the high range estimate in the fine print. I find it interesting how the final cost JUST hit this mark after the $350 for the ultrasound.
When I complained to the nurse who discharged my dog I was rebuffed. When I tried to email those in charge that evening my emails were blocked as spam. When I took my name, my dog's name and other words related to the situation OUT the emails went right through. Isn't that interesting? I can document all the price quotes and the spam issues as FACT.
I would recommend anyone with a pet plan ahead and look up other emergency vet services in the area now so if your pet needs emergency care you can make an educated decision. AND, it is not as if I am angry because my dog died or did not receive proper care. My dog is fine and the care was fine. My complaint is about how prices were presented and the emotional trauma it caused me as I had to put ever changing and increasing prices on the life of my dog when I don't even have this money to begin with and had to borrow it. I'll leave it to the reader to decide if I was treated fairly while in a very emotionally fragile state with the changes and increases in prices that were given to me to save my dog's life.
Concerned Dog Lover
This report was posted on Ripoff Report on 02/27/2008 10:18 PM and is a permanent record located here: http://www.ripoffreport.com/reports/metropolitan-veterinary-associates/norristown-pennsylvania-19403/metropolitan-veterinary-associates-and-metropolitan-emergency-services-emotional-trauma-du-312784. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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