Complaint Review: MFS Montage Furniture Services
MFS Montage Furniture Services warranty company offered through The Great Escape We purchased a 5 year furniture protection pkg and only get the run-around when trying to use it. Grand Rapids Michigan **Author of this Report is NOT CONFIRMED**
We bought a beautiful and very expensive fire feature table and chairs. When offered a Furniture Protection Package which will cover any of life's mishaps except wear and tear, we decided to take it. After all the set was just under $5,000.00 with delivery. And the warranty was only $199.00.
Well sorry to say when the set was only a week old someone set a paper bag on the table and something leaked out of it and wrecked the finish. We followed all the instructions to file a claim.
1. Called to notify and get a claim number.
2. Use the claim number to go on-line and file a claim including uploading several pictures at different angles along with a size of damage reference.
3. Followed up to make sure they received the claim and all they needed.
We were told that a technician would determine whether it could be repaired or it would need to be replaced and we would hear from someone in a few days. Of course. we never heard back and we had to call them. They said that the table top would need to be replaced and we would get a call from the great escape in around 3 weeks to tell us it was in and schedule an appointment to have it swapped out.
4 weeks later never heard from anyone so we call them again and they said so sorry they forgot to order the top and would do it right away and call us in a few days to confirm the order and give us an estimated time of delivery to the great escape. Well, that was 4 days ago. So now I will be calling them again tomorrow. Can't wait to hear the next excuse and get some additional run-around.
Since I was writing this complaint I've noticed tons of other people complaining about this company on-line. So Do Not Buy a Furniture Protection Plan from these people! My table is looking a mess for almost 2 months now with no resolution in sight. Only aggravation.
This report was posted on Ripoff Report on 08/30/2017 06:02 PM and is a permanent record located here: http://www.ripoffreport.com/reports/mfs-montage-furniture-services/grand-rapids-michigan-49546/mfs-montage-furniture-services-warranty-company-offered-through-the-great-escape-we-purch-1396872. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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