ED Magedson – Founder
Michaels craft storehall road utica, Michigan USA
Michaels craft store Michaels Micheals is ripping off customers on returns made WITH receipts utica Michigan
I made several purchases (4 or 5) at Michaels craft store over a 30 day period. I used my credit card for each purchase. I returned items on 3 of the receipts. On the third return, I recieved a "Warning" return. When I asked what that meant, I was told that any further returns made within 60 days may be refused.
I was making returns according to THEIR return policy, meaning within 60 days WITH a receipt. I've never made a return without one (as she had suggested). I was told to call and order a printout out from a company called The Retail Equation. The woman I talked to was a bit perplexed because even SHE could see that all my returns were made with a receipt.
Michaels is not following their OWN return policy. This has got to be illegal!! If I had to wait 60 days to make any further items, they will refuse the return. MY RECEIPTS WILL BE EXPIRED BY THEN!
I was told I would have to accept an instore credit for any further returns in that time period. Essentially, they are not only making me pay off the credit card bills in full, but forcing me to respend the same amount of money AGAIN in their store by wanting to give me instore credit only, instead of a credit back to my credit card AS THEY SHOULD!
On the advice of my credit card company, I have stopped payment on those transactions until this mess can be worked out. I refuse to have to pay twice for items that could easily be returned according to the documented return policy.
This report was posted on Ripoff Report on 09/22/2013 05:43 AM and is a permanent record located here: http://www.ripoffreport.com/reports/michaels-craft-store/utica-michigan-48315/michaels-craft-store-michaels-micheals-is-ripping-off-customers-on-returns-made-with-rece-1086417. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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