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Report: #1410984

Complaint Review: Michelle O’MARA Massachusetts real estate group - Bellingham Massachusetts

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  • Reported By: Dave — Westboro Massachusetts United States
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  • Michelle O’MARA Massachusetts real estate group 24 N. Main Street Bellingham, Massachusetts United States

Michelle O’MARA Massachusetts real estate group Michelle O’Mara Massachusetts real estate group Broker/owner Joan fantini Michelle O’MARA real estate group Michelle O’Mara real estate group Broker/owner Joan fantini Michelle could not do her job correctly, spoke badly of us and her owner basically called us a liar Bellingham Massachusetts

*Author of original report: To the consumer that asked a question

*Consumer Comment: This posting is for the buyer I have a couple of questions for you I’m sure the agent will not want me to ask these questions and get the answers posted

*Author of original report: This is already being handled by an attorney

*REBUTTAL Owner of company: Misinformation at its worst

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I unfortunately do not endorse this agent because my wife and I felt like she was not doing her job and I know my wife expressed that to her on a few occasions. Michelle thinks she knows everything about a property based on what a list agent tells her. She doesn’t and did not in our case take the time to do her research at all. We had found a property and put in an offer based on what the listing stated. The listing was not as described at all. The listing stated new septic with passing title v which my wife actually had to go to the town to find out there was no passing title v. It failed. There was no new septic installed either. The town even said they were surprised we as buyers were there because it’s the agents job to usually do this research. Not with Michelle it’s not. Had no time to do that for us, just lied and said permits were pulled when we had proof they were not. Before our first home inspection we were contacted by her because the listing agent had said there was no running water. I had asked Michelle if she could check with the town and make sure there were permits pulled, because this seemed odd. Michelle said that permits were pulled. They weren’t. My wife and I went to the town hall the following week and took copies ourselves. Michelle never offered to go to the town knowing this was a flip and was listed wrong on many levels because she assumed there were permits. When my wife told her that the town was going to do a surprise inspection on the seller, Michelle told the list agent that. Who does that? What’s the definition of surprise? This is when we knew she was not looking out for our best interest. I kept my mouth shut because I was hoping that after the second home inspection (there were two done on the same home) that big things like heat not working on the second floor would be fixed. But they weren’t. My wife had also told Michelle that we had a rough go when our last sale fell through due to a low appraisal. We discussed with Michelle that we needed her to make sure that appraisals were around what we were asking the bank for as we didn’t want to lose another home based on an appraisal coming back too low. Michelle took this information and told the listing agent for the house we had an offer on with her. So I guess confidentiality is not something Michelle adheres to. I’m not quite sure how an appraisal coming back low with another home constitutes us backing out on a property, but that’s what Michelle told the list agent which I saw. I’m disappointed because Michelle comes off as very nice, but she definitely is not working for the buyer, at least not in our case. She told us we could close without septic. When we were concerned if septic would be in on time. When I told that to my lender they said there’s no way the home could close without septic. As of right now the permits Michelle told me she knew the seller must have had prior to the first inspection are still not pulled. The town said electrical was pulled but the seller never called them back to inspect and they weren’t pulled for the inside of the home only the outside. Plumbing was never pulled. That’s all work we had to do. Michelle was told this by us. Her agency was rude, some lady Joan Fantini that runs the place saying Michelle would never do this, and also told my wife she shouldn’t be concerned with Michelle and what Michelle did, but with getting our deposit back. I had already emailed Michelle telling her we could not sign the p&s based on a number of issues that were still not corrected during second inspection including a second zone for heat, and she said she’d get the deposit back. So I guess her manager Joan doesn’t take responsibility either but instead tries to get the client off the phone by saying that they shouldnt be worried about the behavior of this agent and confidentiality broken, but about getting a deposit back. My wife had me conference in so I heard how rude this Joan was. I’m sorry that I didn’t back out when my wife saw all the issues. Wasted a lot of time with this agent while we did the work with the town and she spoke badly of us to the list agent which we have proof of. Run from her. IMO

This report was posted on Ripoff Report on 11/08/2017 12:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/michelle-omara-massachusetts-real-estate-group/bellingham-massachusetts-02019/michelle-omara-massachusetts-real-estate-group-michelle-omara-massachusetts-real-es-1410984. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
1Consumer
1Employee/Owner

#4 Author of original report

To the consumer that asked a question

AUTHOR: Dave - (United States)

POSTED: Saturday, November 18, 2017

We were clueless in all this, and so yes I asked her if she knew any good home inspectors. She had a few pamphlets in her office that she gave to me. I chose from that. The home inspector was very thorough though. At least in my case. He saw a list of items that he did a report on, and then subsequently another home inspection on. Even though our ex-agent was there, I didn’t feel that impeded on the home inspector to do his job right. I’m sorry you had to go through that. What I will agree with you on 100% is that our personal attorney had told us to cut all ties with the last transaction. Which meant he wanted us to go with a different lender who had a different bank closing attorney, he wanted us to go with obviously a different agent and to have him as a personal attorney in our next transaction. He is a real estate attorney, criminal defense and family probate matters, but he’s given us a wealth of information on how the real estate agents and brokers on a whole work. He did bring up commission and how many are just looking for that. I don’t believe this realtor was. I just believe she dropped the ball several times on that transaction. I wish you luck in the future. We went with a team that if one can’t show you a home there’s others on that team that are free in this sellers market. They are licensed in mass and RI and we got an accepted offer. We learned a lot from this experience, and I think it’s helped us grow and to know that only we are advocates for ourselves and of course the personal attorney you’re paying. Not the banks attorney, because they only have a vested interest obviously in the bank. We did also pick out our own inspector this time, and even though our agents suggested a lender, we picked another. I wish you all the best, and I hope that things work out for you. I know these can be hard lessons learned, but they help us in the long run.

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#3 Consumer Comment

This posting is for the buyer I have a couple of questions for you I’m sure the agent will not want me to ask these questions and get the answers posted

AUTHOR: Consumer - (United States)

POSTED: Saturday, November 18, 2017

Who found the inspector ?

 Did agent suggest a particular Home Inspector ???

 When the real estate agent or real estate broker suggests a particular Home Inspector watch out you might be in trouble 

 My wife’s agent suggested a particular Home Inspector when we were buying a house  let me Telya I did not like the home inspector at all it seems like he was in bed with the real estate agent and I’m sure that the real estate agent knew she wanted him to do the inspection on the house because he would stay on her side of the fence because he gets his business from the real estate agent not the homebuyers 

 If you were selling houses as a real estate agent you would not want a home inspector to find all of the problems of the house and highlight them for the buyer because that means as an agent you have to spend more time with your client trying to find a house that has less problems

 As a homebuyer you should always be the one to choose hey Home Inspector make sure that that Home Inspector knows that they are working for you and it’s their job to show you every issue that they find with the house

 And what you pay Home Inspector to do a job for you you should be at the house and walk through the house with the Home Inspector side by side taking notes of everything they find  

 But real estate agents and Minnie real estate brokers in general do not like Home Inspector’s that know how to do their job with the complete thorough inspection of the house and have the buyer right next to them as they walk through the house that makes the real estate agents job much tougher and they don’t like that they like quick sales because it puts money in their pocket so fast

 Their philosophy should be pop them and drop them

 It’s all about the commission checks

Look at my posting about Woody Livingston pillar to post

google  Woody Livingston pillar to post and look what pops up on the first page of Google link to Rip Off Report 

 I feel he is an idiot our real estate agent suggested him we got been over because I feel that our real estate agent and he are in bed together

 When you feel shafted by Home Inspector you should post to Rip Off Report about it 

 Make sure that you clearly spelled her name correctly 

 Think about it if you have a $300,000 house and you’re planning on selling it and you’re going to pay 6% commission that’s $18,000 of your equity at risk 

 What’s the quickest way to get  large chunk of a sellers equity in their home in your pocket ?  Become a real estate agent 

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#2 Author of original report

This is already being handled by an attorney

AUTHOR: Dave - (United States)

POSTED: Wednesday, November 15, 2017

 I believe that my wife and I had told Michelle and I have those emails where the day before the second home inspection because we did not feel confident in Michelle (and that is our right at that juncture) that we felt like the house was not a good fit for us. She had said and I quote "but aren’t you curious as to what the seller has tried to fix?” No. Because there were already too many lies on the seller agents side. Michelle knew my wife was not comfortable going forward. I liked the house. My wife didn’t even go to the first home inspection because she couldn’t believe we were notified less than 24 hours from the time of inspection, that there was no running water. This wasn’t Michelle’s fault but she (my wife) knew then something was wrong. This is when she inquired about permits and had me ask Michelle. The town showed they only met with the seller but had not issued a permit. My wife also was told by the town that she shouldn’t be the one and I shouldn’t be the one doing the research. I do have the right to state that. The house we lost due to a low appraisal we did get all the permits from the agent so I guess one could say he didn’t have to do that either but maybe felt like he should. We definitely were not getting paid to do the research. You have your opinion of her and we both have ours. You’re her boss. I do know that you’re not going to say anything bad, and I understand that. The home inspector twice said the home needed two zones. It was only until the day before the p&s was to be signed that we were told the seller would not do two zones. Why would I buy a house and I said that to Michelle when the inspector said it needed it, but the seller said it was probably just a bubble? The attorney working on getting our money back is not the banks attorney, we have our own. He has stated that if a review is not slanderous (and I do have all my proof of what I said to Michelle) that a review can not be sued for defamation of character. There is nothing in the review that is inaccurate. If I called her names and stated mistruths then I could see your point Joan. But, I do have her emails and my emails to her where we did not want to go forward prior to the second home inspection. We also didn’t understand why if the town said that they were going to do a spot inspection which they said would surprise the seller (as they had many issues with the seller), why Michelle told the list agent. She told me it was to protect us. Well the town wanted it to be a surprise for a reason. They’ve had issues with the seller and the town will tell anyone that. So we did not feel like she had our best interest. Again Joan that’s our opinion as you have your opinion of her as other clients think she’s great. So I’m not sure why this is such an issue. This again was OUR experience. The attorney we have is dealing with the list agent only and has looked over the contract and knows that we are entitled to the deposit back. There was a release of the deposit but he’s changing that because he said no demands are to be made in order to get that deposit back. He too also knows the background of the list agent which is why he stated he would put a lien on that property if need be. Unfortunately I am too trusting of people and my wife is not. She knew the list agent was shady. And we both expressed this to Michelle. Once I saw everything that they chose not to do prior to the p&s yes the house was no good. He couldn’t even put a warranty on his own work. There was water leaking into the basement that was found during the second inspection which would have required a third inspection to know why that was. They couldn’t tell us for sure because the septic was still not in, but as you’re familiar with, the listing stated it was. I’ve already spoken to the attorney about reviews and I have my proof to back up my statements. I’m not slandering her. So I know what you’re trying to do here because we were told by the attorney that a real estate agent will try to scare us into pulling or editing the review. Not wishing anyone any harm, just expressing our experience.

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#1 REBUTTAL Owner of company

Misinformation at its worst

AUTHOR: Joan - (United States)

POSTED: Friday, November 10, 2017

As the Broker/Owner I feel it is necessary to clear up misrepresentations in the statement Dave provided here. One is entitled to their opinion but as we all know there are several sides to the story. I wanted to express this to the buyer but she ended the conversation by hanging up on me. Our conversation was a controlled calm on both sides with no one being rude. I expressed concern for their deposit being returned. That is up to the seller. I would have been happy to meet with them to help the buyers get a more accurate picture of who was responsible for certain actions and help them move forward. My agent, Michelle, kept me informed of what had been taking place with this transaction. There were so many fires to put out because of inaccurate information and misstatements provided by the Seller's Agent. Upon further investigation, the seller’s agent presents himself as a company owner. This is a false statement. He holds a salesperson’s license and must work for a broker. This is something I will pursue with the state licensing board. There was extreme gross negligence on the seller agent’s part. Michelle would get one issue solved and another one was created right away. At one point, my agent inquired about her responsibility to check on building permits and the answer was easy..."not your responsibility". We do not check on building permits at the town hall being pulled as this is not in the scope of a Realtor’s responsibility. Michelle inquired of the seller’s agent about the permits being obtained and was told … yes. This is normally how we get this kind of information from the seller’s agent. The buyer did obtain herself copies from the town and I do believe the buyer misread the information and timing of what was actually taking place. It is the seller’s responsibility to deliver the property on the agreed upon date with an Occupancy Permit indicating all contractor signoffs. With the time frame we were working in the seller had more than enough time to get everything done. You have to ask yourself…why the seller would not deliver the property on time. The seller clearly wants to sell and the Town of Uxbridge will make sure all work is done in the right way. To continue to question a seller can make for a very difficult transaction. Besides the seller wasn’t the problem, it was the seller’s agent. One has to ask…What kind of buyer agent shows dozens of properties including up to the NH border (50 miles away) over the course of many months? That answer in this case…is a committed and caring real estate professional. This is Michelle and how she practices real estate. In emails the buyers had even expressed positive feedback about Michelle. After & during all the seller agent's misstatements, Michelle asked the buyers multiple times "Is this the house for you?” The buyers wanted this property. Michelle was sensitive to the buyer’s losing a property prior to her meeting the buyers. As real estate professionals we know that this can cause mistrust. Using that fact to show the buyer’s sensitivity to losing a property is often helpful to the buyer gaining additional cooperation from seller’s agent. It is unfortunate the buyers pulled out of the sale. It was going to be a nice property for them. We wish the buyers well. In conclusion, I have researched this Ripoff site and found it to be a scam to get people to pay at a starting point $2000 to remove a review. If we have to pursue this because of misstatements presented, it would be reasonable to assume that we would be looking to recover those costs from the person making those false statements.

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