Complaint Review: Microsoft X Box Live 360 - Redmond Washington
- Microsoft X Box Live 360 1 Microsoft Way Redmond, Washington U.S.A.
- Phone: 800-469-9269
- Web:
- Category: Miscellaneous Electronics
Microsoft X Box Live 360 Microsoft X Box 360 Live. Issued unauthorized charge to my credit card then refuses to refund money. Redmond Redmond Washington
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Microsoft has issued a unauthorized charge to my credit card every two days for the last month and a half and I just now noticed it on my statement. I called Microsoft and got a poor English speaking representative who made me want to bang my head against the wall. He kept wanting to cancel my son's X-Box live and I told him that considering my son bought that himself with a gift card that I am sure he would not be impressed.
I said multiple times over the half hour long phone call that I want MY CREDIT CARD cancelled on the account not my son's gift card which was a one time use thing anyways. He put me on hold and then voila.... I got a dial tone in my ear. This is SO OUT OF CONTROL that I have to call again and get another person who will be unable to understand the simple request of removing MY CREDIT CARD from the system..... GEESH!!!!
I allowed my son to use it to purchase a game off X-Box Live and I have most certainly learned my lesson to not do that again. For crying out loud... I would have guessed we could trust a company like Microsoft to not use my credit card and RIP ME OFF!!!!!
Notimpressed
Lewistown, Montana
U.S.A.
This report was posted on Ripoff Report on 08/23/2008 03:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/microsoft-x-box-live-360/redmond-washington-98052/microsoft-x-box-live-360-microsoft-x-box-360-live-issued-unauthorized-charge-to-my-credit-366168. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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