• Report: #685021
Complaint Review:


  • Submitted: Fri, January 21, 2011
  • Updated: Fri, January 21, 2011

  • Reported By: John — Norman Oklahoma United States of America
Internet United States of America

Microsoft Microsoft refuses valid warranty xbox repair Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

RE: Service request number: 1147077507Console serial number: 302030682205

I sent my son's xbox 360 Elite console to Microsoft for warranty repairs. I received e-mail notice today that they will not honor the warranty because the console has been tampered with. This is very interesting,as was warned that there is a possibility thatthey would do this,claiming tampering on a certain number of units returned for repair (perhaps to reduce costs? failure rate on the Elite model is about 18%) For that reason, I've taken a number of close-up photographs of the seal as a precaution, to prove that the unit has never been opened. I never would've believed that I would need the photos, but I've got them, at angles that show the serial number and intact seal together,so I can prove that the console has never been opened. I want Microsoft to honor the warranty, and I will accept nothing less.

This report was posted on Ripoff Report on 01/21/2011 07:50 AM and is a permanent record located here: http://www.ripoffreport.com/reports/microsoft/internet/microsoft-microsoft-refuses-valid-warranty-xbox-repair-internet-685021. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Microsoft

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?