Report: #1025750

Complaint Review: Microsoft

  • Submitted: Fri, March 08, 2013
  • Updated: Fri, March 08, 2013
  • Reported By: Mike Strong — Austin Texas United States of America
  • Microsoft

    United States of America

Microsoft Office 365 Not Working on their New, Expensive Surface Pro - Getting Support is "Impossible" , Internet

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Microsoft Office 365 will not work on my brand new Microsoft Surface Pro combination laptop/tablet.

After spending two hours on the phone with their technical support yesterday and four hours today, trying to work with the Microsoft technical support team, I still cannot run Microsoft Office 365 on my new Surface Pro.

Two hours were partially lost when I had a scheduled call with tier 2 support, and they never called.

1 hour and 53 minutes were lost waiting on hold today, when I called tier 1 asking to get to tier 2.  

On a personal side note, I think I'd prefer water boarding to the hold music they employ.

I cannot get support for this software purchase for this machine.  The machine has a few other flaws, which I haven't even broached with them, because I was trying to get the Office 365 problem solved first.

I had no idea that Microsoft could be so inept at supporting their products.

I called back general customer service, but no one can help me escalate this.  They just wanted to transfer me and put me on hold again.

Wow.  Wish I could return this now.

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This report was posted on Ripoff Report on 03/08/2013 03:47 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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