Microsoft Windows Microsoft, Windows, upgrade, missing programs Portland OR Nationwide

I woke up this morning to my computer telling me I was required to perform a refresh due to the installation of updates. I did not have any option to perform a backup, or reboot or anything else, just the refresh.  This referesh caused my computer to "reset" for lack of a better term.  When my laptop finally did reboot, all my porograms were gone!  I tried to restore but all my restore points were gone. I tried to enter the boot menu on start up, but could not for some reason.  I called microsoft tech support to request help, spoke to four different people, includung a supervisor who all told me there was nothing they could do to help me and that they have have never heard of this problem before.  This is very upsetting to me for a number of reasons.  First, How could microsoft not be aware of this problem, just google it and you can see it is a very common problem since the windows 10 fall release, it is litterally all over the interent so now I am being lied to. Second, All I want is my computer fixed and Microsoft could really care less, this is horrible service to a loyal customer (this seems to be a typical feeling of microsoft tech support customers). Third, I have lost all my programs, this means I cant work which means this is not only affecting me but also ny clients and my finances.  All of this and all microsoft can tell me is "good luck with that". I would like my computer fixed and for microsoft to operate with some integrity when it comes to customer service. It is really rude and inconsiderate of them to publish things that harm peoples computers without any reghard for their consumers.