• Report: #1111633
Complaint Review:


  • Submitted: Mon, December 30, 2013
  • Updated: Mon, December 30, 2013

  • Reported By: james — San Francisco California
One Microsoft Way Redmond, Washington USA

Microsoft Paid $90 for online Windows 7 upgrade Professional from Premium. Upon reinstallation, the key I was provided will not work. Microsoft says "Go buy a new version". Redmond Washington

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I paid $90 to upgrade my home PC from Windows 7 Home Premium to WIndows 7 Professional on line. I needed to reinstall Windows 7 Profwssional on the same PC. I used a Microsoft Windows 7 Professional DVD install disc but when I enetered the system key that was provided to me at the time of the upgrade I got a message stating that the system key I was given at the time of upgrade was only good for an upgrade and not for a clean install of Windows 7 Professional. I paid for Windows 7 Professional but I am now being told by Microsoft support that I need to spend $140 and purchase a new version of Windows 7 Professional. Had I known I was not getting what I thought I was paying for I would not have thrown the money away, which is basically what happened. 

This report was posted on Ripoff Report on 12/30/2013 10:37 AM and is a permanent record located here: http://www.ripoffreport.com/reports/microsoft/redmond-washington-98052/microsoft-paid-90-for-online-windows-7-upgrade-professional-from-premium-upon-reinstall-1111633. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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