Report: #29415

Complaint Review: Microtel Inn - Pigeon Forge, TN

  • Submitted: Sun, September 08, 2002
  • Updated: Sat, August 04, 2007
  • Reported By: Asheville NC
  • Microtel Inn - Pigeon Forge, TN
    202 Emert Street
    Pigeon Forge, Tennessee
  • Phone:
  • Web:
  • Category: Motels

Microtel Inn is a ripoff dirty filthy pig pen hotel motel Pigeon Forge Tennessee *UPDATE's show it all

*UPDATE Employee: Not all of them are bad

*Consumer Comment: Wait

*Consumer Suggestion: You probably could have checked out...

Show customers why they should trust your business over your competitors...

On Tuesday, September 3rd, 2002 I had reservations for two rooms at the Microtel 202 Emert Street Pigeon Forge TN 37863.

I located Microtel on the Internet and saw the beautiful pictures of the front of the hotel & the reviews from the web site. Since Microtel is a fairly new motel chain, I thought this motel was brand new. With the pictures plus the review from the Internet, Microtel made this look like an extremely nice place to stay. Here was the review from their web sites. -->

The Microtel Inn Pigeon Forge is a tourist-class hotel located 12 miles from the Gatlinburg Pigeon Forge Airport. This hotel is adjacent to Dollywood, Splash country and Dixie Stampede. The hotel is also conveniently located off the main parkway and is near major outlet malls as well as recreational areas. The Microtel is a unique chain of hotels; every one of
their properties is brand new. That's why everything at Microtel is new, not a conversion of an old building from another brand. Which means no matter where you go, each property is consistent in construction and design, assuring you a uniform product.

As what is wrote in the above paragraph compared to what I am getting ready to tell you, the paragraph is totally misleading & extremely false from what this motel actually is. (By the way, attached to this email are pictures of the Microtel we stayed at. I will explain farther down in the email the different pictures.)

Upon check in, the front of the hotel looked just like the picture I saw on the Internet. The pool in the front of the hotel looked so clean & refreshing. I just knew this would be the place to stay. After checking in
& then gone for the day running around to area attractions, we decided to unload the car. I had family that drove up from Florida & since I live in North Carolina, I know my way around Gatlinburg & Pigeon Forge, so I wanted to make this trip special for my family. (That's why I selected the Microtel).

I drove to the side of the motel because our rooms were the closest to this particular door. As you can see on picture # 5, the pavement was buckled up & the door was missing paint on over half the door. OK, the maintenance man has not done his job, big deal. When walking up to the side entrance, I saw the card key slot to slide your card key to open the door. I could not figure out why it was located there since this did NOT work & the door is
left unlock 24/7.

When you open the door, the rugs were horribly stained, as you will see in picture # 6. The door closed behind me and the inside of the door looked dirty, stained, & missing paint as shown in picture # 13. The inside of the hallway smelled awful! I looked over to the housekeeping cart & inside of it was loose trash that stunk (as pictured in picture # 4).

By then I was gagging because the smell was awful. I continued on to my room. The inside hallway was somewhat of a musty mildew smell, but not as bad as my room. The rugs were filthy dirty. After walking on them with just socks on, the bottoms of my socks were black. I took pictures of the carpet to show you how bad they are as pictured in picture numbers 7, 8, and 11. In picture number 11, it shows the inside of the closet compared to the front of the closet.

The wall along the baseboard was completely warped (as
pictured in picture # 12), so with this finding along with the musty smell in both rooms gave me the idea that this motel may have been flooded at one time or another & the maintenance on the motel was never taken care of.
When looking up towards the window, I noticed a window seat cushion that was stained very badly. This is pictured in picture numbers 9 & 10.

When entering in the bathroom, the floor was all banged up as pictured in # 3, the caulking was yellowish in color & pealing from the counter top corners as pictured in # 1 & 2, and the shower head was moldy around the
water holes of the head (not pictured).

At this time it was very late in the evening & since I used to be a motel manager several years back, I knew that the only thing the front desk would be able to do is relocate us & all of our property to a different room. After experiencing the filth from the hallway, I felt that there was no hope from a different room either, so I went on to bed.

Even though the motel had plenty of hot water & had an excellent air conditioner, I was very disappointed in this motel. I paid $49.95 plus tax per room per night when the other area motels were advertising $29.95 plus
tax. I cannot understand why the higher charge for my rooms when it is in such horrible shape to the point that I wouldn't think it would pass health code. (And to think this motel has been issued rewards from AAA motor club) I was extremely embarrassed to subject my relatives to such a horrible experience as this motel is in.

Again, I was very disappointed in this motel & I really feel uncomfortable about staying in any other Microtel because of this. I feel that I was misled from the web site & ripped off because of the high pricing compared to the other area motels. In order to cancel my reservations, I was required to give 72 hours prior notification, or I would have still had to pay for the rooms. If it wasn't for the fact that the motel happened to have my credit card on file, I would have checked out & moved on to a better maintained motel. I feel that I am owed compensation for the miserable time I had staying at this motel & I will persist until this matter is resolved.

ASheville, North Carolina
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This report was posted on Ripoff Report on 09/08/2002 08:04 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

Not all of them are bad

AUTHOR: Mia - (U.S.A.)

I completely understand what you are saying, but please dont think that all of the Microtels are like this. I work at a Microtel in OH, and believe me our hotels is wonderful, its kept up very well, many ppl that come in ask us if its a new building actually and its actually 10yrs old. There is a level of customer satisfaction that Microtel has, I would advise you to call 1-800-771-7777 and speak to someone that can help you. I do hope that you give Microtel another chance..
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#2 Consumer Comment


AUTHOR: Lisa - (U.S.A.)

Wait...I've identified your error. You actually believe, that like in some civilized areas of our beautiful U.S. , that there is actually a health code here in Sevier County. As someone who has worked for several restaurants, I can assure you that those paper health codes only apply to the lowly ones w/o the right last name or connections, maybe moola. Motels here, mostly are vile and haven't been really hard cleaned or remodeled since the 70s. Now, everyone stays in cabins and these roach bait motels go unfilled, even in the height of tourist season. Oh well, serves the industry right.
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#3 Consumer Suggestion

You probably could have checked out...

AUTHOR: Anon - (U.S.A.)


I had a similar negative experince with an online booking through Expedia. I originally became aware of the hotel because they are listed on my frequent flyer webpage as being tied in with my airline.

I booked one room for 2 nights, plus a second room for the second night. It was an Econo-lodge in Tallahassee, and the pictures looked okay.

It was a disgusting hell-hole. My room was on a corner, and the hotel had a lot of single men borderline vagrants hanging outside the room doors getting drunk. The hotel was also literally right outside a freeway exit ramp, so the sound of high speed trafic was constant.

The room itself, which the chain brags about getting cleaned with all these name brand items, was dirty. There was a huge spider on the ceiling, the only way I could figure out how to kill it was with a wet towel (to make it heavy enough to kill the bug). The wet towel hit the floor after I smashed the bug, and when I picked it up, it was dirty and covered with a wig's worth of human hair. Apparently "housekeeping" left something to be desired. There was mold growing in the light fixture in the bathroom, amd it appeared that there had been a serious leak in the unit above at some point because about one third of the ceiling was lumpy and looked like it had been plastered over after water damage.

I checked out in the morning and asked to cancel the other reservation for the 2 rooms that evening. I was allowed to do this, although the brain-dead clerk had difficulty figuring it out.

I also sent an email to the company stating how incredibly disappointing the place was, and that I originally found them as a link through my airline frequent flyer webpage. They were actually quite gracious in their response, and they said they were forwarding my comments to the hotel.

I think poor management is often to blame for these situations, not necessarily the chain itself. Never the less, I won't be staying at an Econo-Lodge again anytime soon.
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