Report: #1395160

Complaint Review: Midland Hardware

  • Submitted: Thu, August 24, 2017
  • Updated: Thu, August 24, 2017
  • Reported By: rujuchavca — Tulsa Oklahoma USA
  • Midland Hardware
    4627 Troost Ave
    Kansas City, Missouri
    USA

Midland Hardware I ordered six self-closing gate hinges, clearly pictured as black on Midland Hardware's website. The received hinges were zinc colored. I responded and was told there would be a 15% restocking fee and I would be responsible for shipping. In reviewing the website, there is a small description of zinc finish on the description, leading to a self contradiction between their picture and their two-word description.. Kansas City Missouri

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I ordered six self-closing gate hinges, clearly pictured as black on Midland Hardware's website. The received hinges were zinc colored. I responded and was told there would be a 15% restocking fee and I would be responsible for shipping. 

In reviewing the website, there is a small description of zinc finish on the description, leading to a self contradiction between their picture and their two-word description. 

I expect either a full refund and prepaid shipping for return, or exchange of incorrect hinges for correct ones, with prepaid shipping for the return and for the shipment of new hinges.

They have offered an exchange, but not without the above fees. I feel this is an unreasonable resolution to their mistake.

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This report was posted on Ripoff Report on 08/24/2017 07:15 AM and is a permanent record located here: http://www.ripoffreport.com/reports/midland-hardware/kansas-city-missouri-64110/midland-hardware-i-ordered-six-self-closing-gate-hinges-clearly-pictured-as-black-on-mid-1395160. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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