Midland Mortgage Company WORST customer service disregard for Customer inquiries Oklahoma City Oklahoma

I provide this information as a midland customer in a similar situation. I faxed my application for assistance to DAC approximatly a week and a half ago per a customer service rep's advice. Once my claim was assigned to a DAC plan administrator, my calls were directly forwarded to him. I called three days in a row with no answer. I left voicemails and pressed 0 to speak with someone else. I told that person why I was calling and to please document in my file that I had called in.

One lady told me to demand a new administrator if mine did not get back with me soon. She also gave me the fax line to my administrators desk. Once I had that I sent follow up faxes after each voice mail I left and print fax confirmations for each.

I called yesterday morning again and he answered! As a consumer, when you talk to these people, be prepared, be pleasant, be calm, and educate yourself on the issues. Don't be argumenative or difficult as these people are so busy right now. The future of your home rests in their hands!

If you have a serious complaint save that for a letter sent via fax. A short to the point, non angry letter is best. Quote the laws which contain your rights when available. There's no point having a telephone conversation about it where they end up leaving a bad note about you in the file and your administrator starts avoiding you.

Understand the situation could turn bad and the foreclosure process could start. Therefore, keep a folder and log every conversation, keep copies of every fax with every confirmation. I can't imagine how many filed each administrator has, but we are just a number! You are your own advocate and must watch out for yourself.

Best wishes and good luck in your journey.