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Report: #1065726

Complaint Review: Midway USA - Columbia Missouri

  • Submitted:
  • Updated:
  • Reported By: lnwilcoxson — Edgerton Missouri
  • Author Not Confirmed What's this?
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  • Midway USA Columbia , Missouri USA

Midway USA Deceptive Back Order Practices Columbia Missouri

*Author of original report: Impressive Rectification

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Back in November of 2012, I ordered several items from Midway USA that were on backorder due to the fear of a renewal of the assault weapons ban. in all I placed four separate orders based on estimated arrival back in stock. I ordered several magazines (2 of each type was the max order) and an order of ammunition consisting of .308 and .223 ammunition. In March of 2013 I received an email notifying some of the items I had ordered were in stock. I was given the choice to accept a partial order or wait until the order was complete before shipping.

I chose to accept a partial order of four AR-15 magazines. The shipping charged was the amount quoted for shipping the ENTIRE order. I considered it a lesson learned and decided to accept no additional orders until they were complete to avoid be gouged on shipping. 

Beginning in May of 2013 I began receiving emails that my .308 ammo was in, and was given the choice to have it shipped without the .223 ammo that was part of the same order. I declined due to the weight of the ammo I didn't want to get overcharged for shipping again. In late June 2013 I received an email alerting me to update my credit card info as my card expires at the end of August 2013. I was not concerned as I had two months before card expired and my new card would arrive long before the original expired.

Today July 9th 2013 I received an email stating my backorder had been cancelled due to my card being declined. I did not authorize a billing so whether my balance today was adequate was a moot point. As soon as my order was complete I would have transferred the funds required to this account to cover the charge. 

When I contacted Midway USA I was advised that back order policies had changed and items in stock would only be held 90 days before being removed from an order. This WAS NOT the policy I agreed to when I placed the order.

I have waited 8 months for the bulk of my order yet Midway USA is going to dictate to me when and how I receive partial shipments! 

I would advise anyone to spend thier hard earned dollars anywhere but Midway USA and since I am a Missourian I will tell this story to anyone that will listen. 

This report was posted on Ripoff Report on 07/09/2013 06:08 PM and is a permanent record located here: https://www.ripoffreport.com/reports/midway-usa/columbia-missouri-65203/midway-usa-deceptive-back-order-practices-columbia-missouri-1065726. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 Author of original report

Impressive Rectification

AUTHOR: lnwilcoxson - ()

POSTED: Wednesday, July 10, 2013

I was contacted by Rae at Midway USA this morning. She apologized profusely for the way I was treated and also for the erroneous information I was given. My orders were reinstated and I am 100% satisfied. Rae is a credit to Midway USA and I will recommend them to anyone! 

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