Report: #937470

Complaint Review: Midwest Truss

  • Submitted: Thu, September 06, 2012
  • Updated: Thu, September 06, 2012
  • Reported By: susan — Lake Delton Wisconsin United States of America
  • Midwest Truss

    baraboo, Wisconsin
    United States of America

Midwest Truss owned by Menards shoddy workmanship on workbench baraboo, Wisconsin

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We purchased a Workmaster Workbench from Menards for $64.99 plus tax.  The box indicated the only tools needed were  a tape measure, a Phillips screwdriver and a carpenter's square. It also identified all the items in the kit.  So whats the problem?  Well

1.   We needed a drill with a bits since there were NO pilot holes in any of the 25 pieces of wood

2.   (4) 2x4x15 3/8 Braces  were NOT included and we had to cut some

3.   Two  of the workbench top boards were so warped,  we I had to replace one of them

4.   Most of the side rails and posts edges were so chipped up or gone completely that the workbench look scrap wood was used to build it.

We have to askwas scrap wood was used to put this kit together.  The box indicated made in the USA.  Is this typical of the shoddy work done here in the USA.  How difficult would it have been

to drill the pilots or at least tell the consumer that holes needed to be drilled?  What type of quality control do they have when all the pieces are NOT included in the kit? 

We could have paid $40.00 and got a bench made of metal with pilot holes and drawers if we had known this bench was going to be so much work.  We had removed everything from our 10 by 10 shed so we could put the workbench against the back wall and get things organized.  We now wish we had opened the box and attempted to put the workbench together before removing everything because it would have gone back to Menards for a refund.    

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