Report: #1390062

Complaint Review: Mike Barney Nissan

  • Submitted: Wed, August 02, 2017
  • Updated: Wed, August 02, 2017
  • Reported By: Linda — williamsville New York USA
  • Mike Barney Nissan

    Nationwide
    USA

Mike Barney Nissan Used dishonest and devious sales tactics to sell me a car I couldn't afford after they sold me a broken car initially. Amherst

*UPDATE Employee ..inside information: Facts about this

*Author of original report: M Barney response

*UPDATE Employee: Thanks for sharing your feelings

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 I purchased a vehicle from M. Barney that wasn't driving right and made me feel unsafe, after multiple times in their service shop "no one could find a problem " after much insistance they were able to locate a fairly large very broken spring suspension coil. After the repair which they kept trying to charge me for I still felt unsafe and that there were other issues with the vehicle. I contacted them and Ryan miles (may not be real name) assisted me in entering in a very bad and raw deal on a used car, i had wanted to lease but was talked into a used sedan. He separated myself from my boyfriend stating we had to discuss financial sensitive matters, I which he coerced me into a ridiculously high payment. Basically, I'm paying for 2 cars and driving one. This after i sent them several referrals and was promised "family treatment". They sold me the car that had a faulty passenger airbag sensor which took a month to repair. They gave me 2 rentals, 1 the brakes were shot and the other decent. This is after talking to the owner a few times. I am so under water on this car i can't refinance or trade it in. We told the guy I couldn't afford more that 400/mo as I was a single mother yet I ended up paying over 100 more than my budget. I'm in tears and stuck, the loan company changed my address illegally and my bank information was compromised from the down payment of the car. No one cares.

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This report was posted on Ripoff Report on 08/02/2017 09:26 PM and is a permanent record located here: http://www.ripoffreport.com/reports/mike-barney-nissan/nationwide/mike-barney-nissan-used-dishonest-and-devious-sales-tactics-to-sell-me-a-car-i-couldnt-a-1390062. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#1 UPDATE Employee ..inside information

Facts about this

AUTHOR: Mike Barney Staff - (USA)

Hello Linda,

We hope you can trust us! Today we concluded an investigation to provide us both some insight and understanding into the issues you addressed here in the public fold. We can truly empathize with anyone with a legitimate concern. Your comment actually involved 2 vehicles, a 2008 Pathfinder you previously owned, and a  2012 Infiniti you replaced the Pathfinder with. So we'd like to parse those in your comments and explain each on its own merit because those two got grouped together and we want to clarify the situation. We appreciate your concerns.

Ryan Miles was a real person. He does not work here any more.

We would like to start off by saying your purchase was very much appreciated, but you did sign under your own volition, and at no time were you ever pressured into signing anything at our dealership. And there was no coercion; in fact, you were given an opportunity more than once to review all the terms before you signed, and the higher payment you agreed to. Without getting into your credit, we promise nobody here ever twisted your arm to get you to buy this car. You also elected to purchase an extended warranty and a maintenance contract on the Infiniti which raised the payment even more. At no time were you intentionally separated for the reasons you cited, for ill intended purposes, or anything like that. 

We have service records for the 2008 Pathfinder and the 2012 Infiniti. These are hard stamped in the Nissan-Infiniti system.

The first vehicle you reference, but never fully disclose was a 2008 Pathfinder, a used car and it was serviced here and you had a warranty on it. And in 2014 a coil spring was replaced, but it was covered by your warranty, minus a small deductible. That was in 2014. Aside from that, we see you brought it in for normal service, and it's was covered a few times by the warranty, but nothing major, very small deductible. We addressed and resolved all issues. We cannot understand why this vehicle is being referenced in Rippoffreport.com?

Then around April 2015 you were having another coil spring issue with the Pathfinder and that's when we got a chance to see it,  and you started looking at newer cars here on the lot. You actually never had a chance to replace the coil because you ended up trading in the Pathfinder for the 2012 Infiniti.  So in the end, the coil spring never got fixed because the vehicle was traded it in.

Your 2012 Infiniti was sold in excellent condition, it's why you bought it, and you purchased an extended warranty and maintenance plan to protect your investment. Your records show up at any Nissan or Infiniti dealership. We can see your excellent maintenance history, but we do not show any major repairs or any complaints about the Infiniti. We searched the system and it's got a clean bill of health. And yes, there was a previous recall for the air bag sensor which you also mentioned, however, that issue was rectified at the infiniti dealer well before you took the car. None issue.

Here's the service we have done on your current vehicle, with no record of a single complaint in any entry.

Your Infiniti was here 07/02/15 oil change

Your Infiniti was here 10/15/15 oil change

Your Infiniti was here 04/16/16 oil change

Your Infiniti was here 05/12/16 inspection

Your Infiniti was here 01/31/17 oil change

By all accounts, it appears your Infiniti is in great shape! Congrats!

In summation, we cannot see the malice you claim, nor do we see this at a level where it should ever be on this website, ever. We're saddened, and we severely regret seeing this, but we can say quite confidently you have been treated very fairly, and under each circumstance, our service department went well beyond the call to provide compassionate care and deliver excellent service to all your vehicles. At no time did we reject a repair or not offer to complete the repair if it was included under warranty or not. Safety is our top concern.

If this is more an issue more about CURRENT INEQUITY of your vehicle, we can tell you the car has only been paid on for 2 years, and that is not unusual, but we'd be happy to help you find a suitable replacement, please stop in. 

We ask you please remove this compaint, thank you.

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#2 Author of original report

M Barney response

AUTHOR: - ()

Linda Stafford. Williamsville, N.Y.  The vin is JN1CV6AR2CM673158 infiniti G37x 2012 it is in my maiden name Lenoci, the previous car i bought was a pathfinder and may be under the name Young. No one seemed to be able to keep my name straight or spelled properly either. I appreciate the timely response as I called and left a message for the finance manager 2 days ago with no response and had email correspondence with the "rerired" owner Joe, with no action or response from him either.

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#3 UPDATE Employee

Thanks for sharing your feelings

AUTHOR: Mike Barney Staff - (USA)

Hello Linda,

We're writing from the Senior Management to let you know we saw your report on us today, and we want to help ok! We are looking to dig into this deeper because some of the events and things you spoke of, we don't permit at Mike Barney Nissan and we care very much for our customers. In fact, we are an A+ Rated member of the Better Business Bureau, and all our vehicles are covered under the NY Lemon Law warranty, so let us try to help, we take this very seriously. We've been a trusted member of the community since 1981, and our entire dealership was built on trust and doing the right thing every day for almost 40 years! The sales person you worked with on this car no longer works here, but we have the most tenured staff, and like I said we care and are here to help. So please give us a chance to help ok, we're getting this info after the fact, so we have to do some research. OK!

Could you please provide the VIN# for your vehicle? We're not sure who you are, so we want to be able to review the sales history of your car, review all the service history, so we can help resolve this for you ok. This information will help us resolve this for you.

Thank you Linda!

Steve

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