Report: #757443

Complaint Review: Mike Diamond Plumbing

  • Submitted: Thu, July 28, 2011
  • Updated: Sun, August 21, 2011
  • Reported By: Orange County Sucker — Orange California United States of America
  • Mike Diamond Plumbing

    United States of America

Mike Diamond Plumbing Price Gouging Internet, Internet

*Consumer Comment: BUT...

*Consumer Suggestion: Ouch!

*Consumer Comment: Really?

Show customers why they should trust your business over your competitors...


I made the mistake of trusting these guys to charge a fair rate for repairing a broken pipe under the slab of my house.  The job appeared, and was explained to be, a big one.  Jack hammering my dining room floor, breaking thought the concrete slab, digging down 18 inches and replacing a three foot span of pipe.

Not knowing anything about plumbing, and trusting the Mike Diamond brand, I agreed to pay $6,986 for the job.  The next day I priced the job with five other plumbers in Orange county.  NOT ONE quoted a job over $1,800!  A city official I later complained to  confirmed I could have had my entire house re-piped for less than that. Mike Diamond and George Brazil (they are the SAME company) are well known in the industry for their outrageous rate structure. 
After I made a complaint with the Company, a company spokesman came to the house to discuss the issue.  The woman I made the complaint to assured me that Mike Diamond plumbers follow a pre-determined rate structure quoted in "the book" and I could see it if I wanted.  I told her the fact gouging rates are quoted in a book does not make it acceptable.  The guy that came over listed all of the benefits of Mike Diamond (they "stand by their work and do the best job").  I explained I wouldn't mind spending more to have their expertise, but how much more should one expect to pay?  Double?  Triple? Quadruple the next highest rate in the industry?  I was cut short with the comment they rarely get complaints about the their rates and they have a wait list of customers waiting to see them every day.  I said if their customers got other estimates before letting Mike Diamond in the house they wouldn't have any business. 

Mike Diamond exploits the trust generated by their advertising and suckering dopes like me that don't get other estimates.  By the way, I DID see "the book".  Mike Diamond is brutally honest.  The let me see their approved rates for different  jobs.   The purchase and installation of a Koller toilet (which should at most cost $300 or $400-- and that's high!) is quoted in "the book" from OVER $1,800 to $2,500, depending on the Koller model.  These monsters got over $7,000 from me (I didn't mention the $167 that Mike Diamond charged for the job certification from the city which I could have done myself for $35 and one phone call!)

I will do everything in my power to alert my friends and neighbors that Mike Diamond preys on people that don't know better and don't get estimates from other plumbers with pricing integrity.  Mike Diamond has NO pricing integrity.  They will rob you if you are not informed.
-But they DID give me a $10 discount for my next job.
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This report was posted on Ripoff Report on 07/28/2011 01:29 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: zb420 - (United States of America)

They're the 'Smell Good Plumbers' right?
No BO or Butt Cracks with them... they just steal!
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#2 Consumer Suggestion


AUTHOR: PlumbTruth - (USA)

I have heard and seen this a lot, I am a plumber in Southern California.  The best way to prevent yourself and others from being ripped off is to get an estimate before the work is done and communicate what happened to your friends and neighbors.  This report is a great start, good luck in the future. TheSmellGoodPlumberStinks has other insightful tips that I have found helpful. 
Keep spreading the word and prevent others from painful experiences.
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#3 Consumer Comment


AUTHOR: Long Island Plumber - (United States of America)

If you were so concerned with the price, why didnt you get estimates before you approved the job? Another case of a home owner complaining about price after the fact.
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