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Report: #1373750

Complaint Review: Mikes Custom Floors - Furlong Pennsylvania

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  • Reported By: ScammedbyMikeDenike — Blue Bell Pennsylvania USA
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  • Mikes Custom Floors 780 York Rd Furlong, Pennsylvania USA

Mikes Custom Floors - MIKE DENIKE Did a terrible job on my floors - Very Dishonest Furlong Pennsylvania

*REBUTTAL Owner of company: Wood floor install

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I used Mike Denike of Mikes Custom Floors to install new floors in 2200 sq feet of my home and refinish another 1000 sq feet.    We were moving in 2 weeks when I hired him and the main reason I picked him was he assured me that he would get the job done before we would move in since he had 17 guys working under him.   Long story short,   the work was not completed until a week after our move in date.   And my wife and I had to live with my family consisting of old parents and and 4 kids in our basement.   His reasonig was that he tried to accomodate me but sometimes other things come up and he did the best he could do.  But not having the home ready was my problem and not his.  

I was supposed to pay 50% of the money upfront and rest upon completion of the job. I paid him 50% when I hired him, I paid for and picked up all of the wood floors myself.  On the last day  which was a week after the scheduled last day, while his guys were still finishng Mike Denike showed up and said he was around the area and wanted to collect the check.   I paid him the check in good faith.  

A couple days later as we moved up with our stuff from the basement into the main part of the house, I noticed that they had done an incomplete job in various places where they had forgotten to put in the quarter rounds and there were white scuff marks on the floor everywhere and also that the new floors were squeaking and creaking in several places in the house.  Also the old floors that were refinsihed were very slippery and my children slipped and fell many times. They also had a nail sticking out in some places.  He told me he would send someone to address these issues and that sometimes it happens but I should be fine since he was trying to take care of it.    

His guys showed up a few days later and installed the missing quarter rounds.  For the areas here the floor was squeaking,  I was told that Mike Denike will have to come and review it himself.  I wrote to him and he told me he will stop by but did not show up.   After a few reminders he showed up today at my house and screamed at me that there was nothing he could do.  and that I was expecting perfection but that was not possible and there was nothing he could do about the scratches in the newly refinished floor,s the nails that were sticking out, the slipperiness, the squeaks.   And stormed off saying that he had a lot of money and a good lawyer on his payroll and that I should take him to court and discuss this with him there. 

I feel cheated and helpless by the way I was treated by Mike Denike.    My kids fall every day on the refinished floors and I am afraid that my 1 year old baby or my 2.5 year old toddler will get hurt.  I regret hiring Mike Denike of Mikes Custom Floors.    

 

This report was posted on Ripoff Report on 05/17/2017 09:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mikes-custom-floors/furlong-pennsylvania-18925/mikes-custom-floors-mike-denike-did-a-terrible-job-on-my-floors-very-dishonest-furlon-1373750. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Wood floor install

AUTHOR: Michael - (United States)

POSTED: Wednesday, November 18, 2020

 I was hired to install new flooring customer bought the floor was put in as per manafacture recommendations some areas of sub floor had squeaks i tried to get them out by putting screws in plywood I was unable to get them all out but did get most I was paid to install his hardwood not fix his squeaky sub floor he opted out of having us tear sub floor up and addressing squeaks cause of cost and I would not guarantee I would be able to get them all out anyone who does construction knows some squeaks are nearly impossible to get rid of

I never guarantee I can get squeaks out of subfloor I did send guys back to install a couple pieces of shoe mounding we missed customer then complains the finish we use oil base polyurethane was to slippery for his kids to walk on and I should have put sand or some kind of abrasive in the finish something I am not familiar with using nor did I ever say your hardwood not be slippery all hardwood is slippery

one other thing floor we installed with no scratches in them we did not move furniture in house whoever moved the furniture in had to scratch your floors I was unable to make this one customer happy out of thousands of satisfied customers I told customer if your not happy with our work let's go discuss at the court house cause I know no other human would see things the way this customer did

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