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Report: #505625

Complaint Review: Mike's Express Car Wash - Fort Wayne Indiana

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  • Reported By: RuinedRoof — Fort Wayne Indiana USA
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  • Mike's Express Car Wash Glenbrook Square Fort Wayne, Indiana United States of America

Mike's Express Car Wash Car Wash machine damaged roof of car. Ripped off moulding and caused severe scratches. Mike's refused to own up to it. Fort Wayne, Indiana

*REBUTTAL Owner of company: Mikes does run a scam when i comes to paying for damage

*UPDATE Employee: My Opinion

*General Comment: check to see if their is a disclaimer sign

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My mother-in-law took her basically perfect car she had just bought to Mike's Car Wash to get washed. She bought their most expensive Works Wash for nearly $18. After I got home that day I glanced at her car and I was shocked to see that the moulding had been torn mostly off and was ground into the roof. There were several circular scratches down to through the paint and into the metal. I asked her what happened, and she said she took it to Mike's Car Wash at Glenbrook earlier that day. So we went to Mike's to file a report, and they made us fill out a form. The guy said he didn't think it was their machine because the scratches were circular. Let's see, their machine has cloth scrubbers which MOVE IN CIRCULAR PATTERNS yet he didn't think they would make circular scratches? Clearly not the sharpest knife in the drawer. So we asked if we could view the video (Yes, Mike's records each car washing but not for the customer's protection) and they said NO.  Of course, because if they had let us view the video it would have been the proof that the scratches were NOT there before the wash.  So anyway we filed the report and waited for a reply.  Much to our dismay we received a letter weeks later from Mike's corporate saying they were not going to own up to this damage, and instead included three free wash passes for us. I don't know what they expect me to do with those, maybe give them to my worst enemy so they can get their car trashed too? I also tried the BBB and they were no help either, clearly Mike's has a long history of victimizing customers and fighting them through the BBB so they are very well trained at getting out of it. Needless to say we are NEVER going back to Mike's, we chalk it up to a $800 learning experience. We are sharing this in hopes that other people are not victimized similarly.  Obviously not every car that goes through their car wash will be damaged, but we pity those who do because we know how it feels to be victimized while Mike's throws their hands up.

This report was posted on Ripoff Report on 10/07/2009 07:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mikes-express-car-wash/fort-wayne-indiana-46802/mikes-express-car-wash-car-wash-machine-damaged-roof-of-car-ripped-off-moulding-and-ca-505625. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
1Employee/Owner

#3 REBUTTAL Owner of company

Mikes does run a scam when i comes to paying for damage

AUTHOR: Tyler - (United States of America)

POSTED: Wednesday, July 07, 2010

They always like to say things were per existing or things like that. I worked for them in Westfield and saw it all the time. That is kind of why I left and got a real job.

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#2 UPDATE Employee

My Opinion

AUTHOR: Gretch - (USA)

POSTED: Thursday, October 08, 2009

I am an associate at Mike's. I do not work at that particular location.I understand the frustration you have, I know I would be absolutely furious myself if that happened to me. I do want to tell you though, we obviously did not intensionally harm your mother's vehicle. My assumption as to what happened with the molding is with the manufacturer's glue. The cheap quality of glue used, by many different manufacturers, is not strong enough to hold up. This is not to say the wash is too powerful, if the wind gets to strong or some punk teenager pulls at it, it will come off. It is fixable though.

My question to you, was there perhaps any kinda of previous damage with the molding? If it had been out just slightly, then that could even more easily explain it.

Secondly, we use soft clothes in our wash. There is that comes in contact with your car that could ever scratch down into the metal. That is just impossible, I am sorry. I know this is not what you want to hear. Also, when customers do not file a report immediately following the wash, the credibility of the damage is lessened greatly. I can tell you I have one scratch down to the metal on my car, its from someone who keyed it. If I look very closely at the paint itself on the top of my car, I too can see very faint circular looking marks, I do understand that part. But as far as down to the metal, that is impossible.

I also want you to know, that I am not a representatives of Mike's, I have worked for the car wash over a year now, and that is long enough to see just about everything. Also, I am only seventeen year old female. My point is, I am just trying to offer you some insight as to why or how it happened, not necessarily offer an answer or solution.

And as far as the damage liability sign goes, yes there is one at every Mike's location, majority of people pay it no attention however.

I am not sure if you will hate me or have questions, but I hope I was at least able to add a personal voice from a big business.
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#1 General Comment

check to see if their is a disclaimer sign

AUTHOR: IamGood - (USA)

POSTED: Wednesday, October 07, 2009

Ruined Roof:

All the full service car washes I have ever been to have a sign that they are not responsible for damages to your car that occur during the process of detailing your car.

If there is a sign at Mike's Car Wash, then you are out of luck, unless you choose to take them to court.  But they will just refer to the posted sign.

They will argue that if you did not like the terms of the contract, then you should not have engaged in it.

sorry

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