Milanj Diamonds, King Of Prussia, PA I received a white gold ring instead of platinum one I paid for... they said nothing! King Of Prussia Pennsylvania

I did receive a response to my inquiry from David at Milanj Jewelers and he made it right. I went last night to give back the white gold ring I received erroneously when the original purchase was made and was given a correctly marked platinum band of the exact same design. David and the rest of the staff was very professional and handled this matter well after my original posting. I did receive a sincere letter from David offering me a discount as he mentioned also.

I now understand this was not something done intentionally, but was a mistake and I should not have been so naive to accept what was given to me without questioning. Milanj will take care of the situation if one should arise.

Been in the business 25+ years. I know a jeweler who was working at a local store. The owner has a ring, with diamonds, in white gold, in the shop that the customer wants in platinum. The owner told the customer he would order the ring in platinum. What does the store owner do? He has the jeweler cut the shank(bottom of the ring) off and solder a platinum shank onto the white gold "head". What a scum bag. The shank was stamped platinum and as far as the customer knew, He got a platinum ring. What a rip. Know your jeweler.

Thank you for the opportunity to respond to this report.

My name is David Mazer, and I am the Director of Stores for Milanj Diamonds. For personal references, please feel free to view my Linkedin page, where I have been privileged to have received numerous recommendations.

The writer, who made a purchase prior to my association with Milanj Diamonds, definitely has a white gold ring, with a receipt that shows his having purchased a platinum ring.

Having spent an entire lifetime in retail, I have read many a report of unscrupulous merchants looking to prey on unwary consumers. In that very same period of time, I have, also, learned that the opposite exists. As much as we preach that the client is always correct, reality shows this not always being the case. My concern, very simply, was with such an extended period of time that the client did not realize the ring not being platinum, as he properly bought and paid for, might the client had lost his ring, or had it stolen, and was now attempting to have Milanj Diamonds make him whole, as it were.

Within 48 hours, the principal and I made the decision that we would never know what happened, and that what did, or did not, happen mattered not. We immediately ordered the writer a brand new ring, in platinum, of course, as he purchased. Additionally, we offered to hand-engrave the new ring at no expense to him, along with a coupon for a future accommodation on his next piece of fine jewelry.

Should we have immediately acquiesced, and ordered a new ring? I do not know; what I do know is we are, and have, ordered a brand new ring for the writer, making him whole some 3 years later.

Once again, thank you for the opportunity to respond to this writer. The service you provide is a stalwart one, one that all merchants and consumers should be appreciative of.

Sincerely,

David M.