I used Mile High Cleaning 4 times. Each time, I had to call Shannon Dixon to tell her that her cleaning lady or ladies did not perform the obvious tasks of cleaning a home. They would miss dusting, cleaning the stove top, sweeping behind furniture, mopping bathroom floors. Each time I placed a call to Shannon she said "Thank you so much for letting me know, I will make sure to let the girls know." Or, she would say "I will send someone different." Each time, it never improved.
We decided that she would send her "very best" ladies out but that I would have to wait, three weeks for the schedule change. Fair enough. I waited. On the third week, the "very best" cleaning ladies were supposed to show up at 10:00. Then it got changed to 2:00.
By 4:45 my husband and I were tired of waiting. They never showed. I called Shannon and asked her to call me back. All I got was an email saying "what time can they come tomorrow?" It would be Saturday. so we had to plan around our weekend becuase they didn't come when they were supposed to. They came the next morning. My husband walked around the home with them and pointed out things that needed done. There were clear instructions and a list so they could refer to it if they needed to. The "very best" cleaning ladies arrived at 10:00am and were "done" by 10:55am.
Not only did they ignore the list and the things my husband specifically pointed out to them, they didn't even do the very basic cleaning. ie: dusting, mopping, shaking out the rugs, cleaning the top of the stove? They missed it all. I paid $75 dollars for two women to stand me up one day, invade our weekend, arrive and vacuum?
When I called Shannon to tell her this (right away) and asked her to please CALL me back, she never called me back. She emailed me and said
"I am also sorry the girls did not do a stellar job yesterday, that is not like them. I do feel however that maybe because you thought they weren't there long enough you felt the need to find things against them because you were upset. They would never miss cleaning a bathroom floor. I do think they probably did miss some of the things you said though, sorry. In this industry it is very difficult to have the same person do the same house at the same quality no matter what. The only reason I ever switched people on you is because the prior person didn't do a great job and I was trying to upgrade you to more experienced staff.
I am sorry you feel that they were not there long enough, but 1 hour for two people is the same as 2 hours for one person which is quite enough time for your square footage on a normal cleaning. When they miss things it isn't okay, but timing them has nothing to do with the job done. Unfortunately we usually charge $35 per hour per person on a regular basis, so your cleaning time yesterday would have been a $70 cleaning if you were anyone else anyway. Because they didn't do a great job I can give you a discounted rate, but I cannot give you a free cleaning when the services were rendered. I will charge you $55 for the cleaning since it wasn't perfect."
I decided to wait a few days to cool off. When I emailed her today to tell her to consider charging my card 1/2 the price since the job wasn't done - she told me that she already charged my card the full $75.
To this day - she still has not called to resolve the issue and has not returned my calls. This is so unacceptable to me.