Millenium Empire And King Of Swords Took my order and never sent product.. once cancelled they never gave refund Marietta, Georgia

Here is the text from my Order history......

11/27/2008 Pending
11/28/2008 Order Accepted
12/05/2008 Order Accepted Thank you for your order status inquiry.

The King of Swords (KOS) website contains more than 7,000 items for our customers. While we do attempt to maintain stock of our most popular items, many of our items are ordered from our suppliers on an "as-needed" basis.

Our website clearly indicates that standard shipping time should be expected within 14 BUSINESS days (we don't work weekends) from the date your order is accepted. We also ask that if you need the item sooner than that you let us know in the comments section of your order.

Your order is currently in our fulfillment que and we will update you as we continue to process your order. We usually ship by USPS and Fedex and will provide tracking information on your order when it is available.

To help us do our best to assist you, please reply to this e-mail address with any question or requests for information on your order.

Thank you for your business.

King of Swords
01/05/2009 Order Accepted Thank you for your order status inquiry.

We apologize for the extended delay in shipping your order. We are waiting on a restock shipment from our suppliers that was scheduled to be here weeks ago. According to our supplier the shipment in currently stuck in customs. When your order ships you will receive a confirmation email.

To help us do our best to assist you, please reply to this e-mail address with any question or requests for information on your order.

Thank you for your business.

King of Swords
02/02/2009 Order Accepted Thank you for your order status inquiry.

Please accept our apologies for this ongoing delay.

The shipment has still not been released from customs. The customs officials are now telling our supplier that every box in the shipment will have to be opened and inspected. They told our supplier that they can not give them an actual release date. Let us know if you want to continue to wait or if you would prefer to cancel.

To help us do our best to assist you, please reply to this e-mail address with any question or requests for information on your order.

Thank you for your patience and continued cooperation.

King of Swords
02/02/2009 Canceled Your order has been canceled per your request. A refund will be issued to you as soon as possible.

Kind Regards,

King of Swords
04/13/2009 Canceled Thank you for your inquiry.

Your e-mail has been forwarded to our accounting department with a request to have your refund processed as quickly as possible. When your refund has been processed you will receive a confirmation email.

Kind Regards,

King of Swords

The Better business bureau could not do anything either

Complaint ID#: 27097841
Business Name: Millennium Empire

BBB has made several attempts to contact the business regarding the above referenced complaint. We regret to inform you that we have not received a response from the company. If the company has contacted you directly, please let us know the status of your complaint so that proper BBB file notations can be made.

Your BBB has no authority to force action by any company or individual, and there is no legal requirement for firms to respond to customer complaints forwarded to them by your BBB. Your BBB Complaint Service and all BBB programs are voluntary, self-regulatory services supported by responsible business and professional firms. In most cases, a company will respond to our efforts to resolve complaints. It's just a few who do not. The manner in which a firm handles complaints is stated in public reports issued by your BBB. If you desire to pursue this matter further, you may wish to consult with an attorney in whom you have confidence, for advice.

We regret that our efforts, in this specific instance, were unable to bring a resolution to this matter.

Sincerely,

Joy
Dispute Resolution Counselor

Jim
Wildwood, Missouri
U.S.A.