I have used Mini Movers 757 in the past and had a great experience with them. This time the experience was horrible on the administrative end. I was originally set up for a Saturday move however, when I got sick, I called on Friday evening to ask if they had availability for Monday the owner Reginald said that the availability was there& I rescheduled for Monday, February 20. My appointment was at 11 a.m. I called to find out an ETA around 10:50 a.m. and the owner called me back 5 minutes later stating that they were in Willoughby (I live in Hampton), I was told that they would be in route to me in 45 minutes and would call when they were on the way. I called 7 times with no response & finally some person claiming to be an employee called me with some foolishness claiming that the other job that they had was more than they were told blah blah blah and that they were in VA Beach and I was next on the list.
Fast forward 30 minutes later when I mentioned a discount Reginald called me & claimed that I was going to get a discount. It took 3 more hours for me to hear from anyone from this sorry company. Finally some guy named Joshua comes...he asked what I needed done while Reginald sat in the truck. I explained that I needed basically all of my furniture discarded into the dumpster and the other items needed to be moved into my new place which was only 1 courtyard away(in the same complex)...Joshua leaves and Reginald calls me 10 minutes later saying that due to me having more items than I stated, he would increase my price to $210(it was originally $150).
Long story short they ended up leaving to go and get more people ...Around 7:15 p.m. The guys came to move my home...Joshua and Reginald went to the ABC store& the other guys were very nice and moved everything that I asked them to move. Reginald approaches me about the bill & is not budging on the price so I ended up paying the $210 because I needed to be out of my old unit today however, I will be filing reports to the necessary agencies on him. My move took an hour and 15 minutes and I was overcharged. The crew was leaving out around 8:20-8:30 p.m.I will NEVER use this company again. Reginald, you should be ashamed of the way that you conduct business& I will spread the word.
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