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Report: #1123609

Complaint Review: Mini Pocket Rockets - www.minipocketrockets.com - TEMPLE CITY California

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  • Reported By: S. Brown — Peoria Arizona
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  • Mini Pocket Rockets - www.minipocketrockets.com 5940 OAK AVE #130 TEMPLE CITY, California USA

Mini Pocket Rockets - www.minipocketrockets.com DO NOT BUY from this site...product ,KTX mini dirt bike, doesn't work, can't return TEMPLE CITY California

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To be given as a Christmas gift for my son, I ordered the KTX Mini Dirt Bike from the online store, www.minipocketrockets.com (http://www.minipocketrockets.com/mini-dirt-bikes/). The product was received in mid November 2013. Upon receipt it was briefly inspected but appeared to look fine. It was given to my son on 12-22-13. However, to date it does not work and has never worked correctly. My son has yet to be able to use it due to the continued difficulties with this unit. The following were the steps taken in trying to resolve the matter with the selling company;

 

12/22/13: Email sent to co. regarding bike not running. Assistance requested.

12/23/13: Email response received, directing me to call their toll free number.

 

12/23/13: Phone message left for company.

1/3/14: Reply message received from company.

 

1/24/14: After a call with a company technician, I received a generic email directing me to “Please refer to our bike usage section this guide will help you with your issue. http://www.minipocketrockets.com/pocket-bike-usage/

(At this same time, they sent two parts to us that were determined to be defective through the conversation). 

2/11/14: Having received no substantive assistance, and unable to get this working, I took the bike to a dirt bike mechanic. After 2 hours of working on the bike, and referring to the website, we were still unable to get the bike running properly (choke issues, fuel line issues, chain issues, throttle issues, etc.). Please also keep in mind that this bike does not come with a true owners manual, only a small pamplet telling you how to get started. After this, the dirt bike mechanic called it a “throw away bike” and suggested I try to get my money back asap.

2/14/14: Emailed company providing a summary of the issues and requested a refund with instructions to return the bike. The response I received was as follows:

 

Dear Valued Customer, 

Thank you for contacting us.

As state in our Terms and Conditions (warranty/return) policy once gas has been place in to the bike it is none returnable. This item is has becomes used once gas has been place into it and is now to hazardous to ship. This is do to federal and state laws (hazardous materials). You do have a 60 warranty for any defects and replacement part(s) can be sent out to you.

 

Please read the "USAGE" section on our website. To make sure all start steps have been fallowed correctly. If a step is missed or done incorrectly the bike will not operate properly or not operate at all. If the steps are completed correctly and do not work please call in and speak with a qualified technicians that will determine the problem. They can walk you through any adjustments that may need to be made or send out any warranty part that maybe needed to correct any defect.

  

At the time of the above email, they also stated that I could call in for additional tech assistance. However, their hours are during normal working hours M-F so it is extremely difficult to reach them without taking off of work to be home in order to work on the bike.

In summary, I am now out over $400 and have a 'throw away' bike that has NEVER once worked. I would not buy this bike, but even more important is that I would especially not buy from Mini Pocket Rockets.com. Their refund policy is rendered void once trying to even test the bike (as adding fuel is needed to even test it). 

This report was posted on Ripoff Report on 02/14/2014 02:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mini-pocket-rockets-wwwminipocketrocketscom/temple-city-california-91780/mini-pocket-rockets-wwwminipocketrocketscom-do-not-buy-from-this-siteproduct-ktx-1123609. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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