Minipocketrockets.com Or Accessories Online They refuse to exchange, refund, or fix the defective merchandise they sent me. San Gabriel California

the comment above lying is obviously from the well trained crap tossers the company has hired to try and make their company sound good(bravo)
Everything in the original post is correct the product that this company sells is crap and the customer service is great until you call to complain and ask for replacement parts then you become trapped in a circle of lies and BS. Oh and please make it a point to talk to Steve the manager who's voicemail is always full when you call (wonder why) and when you ask for another manager or owner nobody knows that answer. I personally (along with about 200 other people) have filed a complaint with the BBB as well as the Attorney Generals office. This company sells crap and the sad part is most of us are buying these for our children so way to go MiniPocketRockets.com for crushing our babies dreams you should feel really proud of yourselfs.

i have purchased many pocket bikes even a couple of dirt bikes for my huge family from this site.there customer service is very reliable and friendly i have bought replacment parts and they did give me a replacment not an upgrade like many people on ripoffreport.com say overall i am very satisfied doing buisness with this company and have refered many of my friends even they have not had any problems with this company.

I have been trying to get parts replaced that were broken in shipping and some that broke after the first ride. Your lucky if you can get them to answer the phone. Then if they do, its the same old lame a*s excuses they give you. I cant even tell you how mnay times I have called and spoke to them, plus left messages with the owner with no call back what so ever. They are a cmplete joke!

Mini Pocket Rockets Online Acessories Inc. is a Rip Off

In response to your report. I have filed one as well. I have also went to various ad websites and blogs and posted reports there as well. Many of them will index the reports so that when Mini Pocket Rockets is typed in google, it is indexed by search engines and prayerfullly falls at the top of the list. The same way I found this one. I hope this helps.

First:

Customer did not understand that "usually ships out in 48 business hours" does NOT mean it will arrive in 48 hours. We ship via FedEx ground within 2 business days or less. It may take up to a week thereafter.
All this is stated CLEARLY on our FAQs page, if the customer bothered to read it. The customer received the package EARLIER than promised, not later.

SECOND:

Customer concluded that motorcycle was "crap." However, he never contacted us immediately about the flat tire. It was only after the customer has ridden the bike, punctured his own tire and then tried to hold us responsible.

The bike was received on time, no damages, started right up and was ridden. Because GASOLINE was put into the motor, it cannot be sent back due to "Hazardous Materials." We also cannot resell an item that has been used. We offered to replace the tire free of charge if the customer would use our RMA process. Customer never sent in the form.

Again, all this is in our FAQs in even more detail. We also have a supplemental user guide on our web site as well as email and a telephone number for support. Please use these resources.

We have fulfilled over 100,000 orders with as many satisfied customers. We reply to all emails within 24 hours and return all voicemails within 1 business day. We also offer over 40 hours of open telephone support for customers as well as a VERY comprehensive guide on our website.