• Report: #771840
Complaint Review:

MinuteClinic LLC of MarYLAND

  • Submitted: Thu, September 01, 2011
  • Updated: Thu, September 01, 2011

  • Reported By: parentofminor — Bethesda Maryland United States of America
MinuteClinic LLC of MarYLAND
One CVS Drive Woonsocket, Rhode Island United States of America

MinuteClinic LLC of MarYLAND Charged for services not provided, amoral business practices Woonsocket, Rhode Island

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

My daughter, age 12, went to the MinuteClinic at Cabin John Mall in Bethesda, Maryland on February 15, 2011 not feeling well.

The nurse who saw her took a throat culture and was done with seeing my daughter in literally minutes.  Received an invoice for the services that had NOT been performed, such as checking blood pressure, listening to heart, checking skin and checking tonsils.  The obvious proof was that she marked my daughter's tonsils as normal, which had been removed when she was 2!

In trying to dispute the $102.00 charge for a medical exam that never took place, over numerous calls, and literally hours of waiting times, no one ever dealt with the complaint or called back. 

The bill was recently sent to a collection agency and now I have disputed it.  I called MinuteClinic to complain and they acknowledged that a complaint was raised in February, but it was transferred to the medical department and not billing. 

There amoral part is that with insurance the bill was reduced to $58.55, thus CVS guages people who do not have health insurance.  NOTE; I am on a high deductible health insurance plan, thus $58.55 represents the total money received by CVS. 

Second, noting that places like MinuteClinic often serve the most economically deprived and often least educated segments of society, it offends me that in order to dispute the bill, I had to write a letter and pay my money in postage to mail it.  Many people find it difficult to write letters, and certainly should not have to spend money on postage to file a dispute.  With email, fax, SMS, and the telephone, I believe that this business practice sets out to exploit the weakest members of society.

Big business like CVS is only about the bottom line and does not seem to care about people.  They set up difficult accounting/billing/complaints system for consumers to negotiate and seem to lack the necessary controls to ensure that all patients get top quality care (at a fair price)!

This report was posted on Ripoff Report on 09/01/2011 08:52 AM and is a permanent record located here: http://www.ripoffreport.com/reports/minuteclinic-llc-of-maryland/woonsocket-rhode-island-02895/minuteclinic-llc-of-maryland-charged-for-services-not-provided-amoral-business-practices-771840. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on MinuteClinic LLC of MarYLAND

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?