Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1168988

Complaint Review: M&M Autoglass, LLC - Mesa Arizona

  • Submitted:
  • Updated:
  • Reported By: Natalie — Phoenix Arizona
  • Author Confirmed What's this?
  • Why?
  • M&M Autoglass, LLC 238 N 58th St. Mesa, Arizona USA

M&M Autoglass, LLC M&M Autoglass Lazy auto glass replacement job, missing glue, did not return my calls, bad customer service Mesa Arizona

*Author of original report: No show, No Call

*General Comment: Resident..

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Three months ago I have several large chips in my windsheild.  After exiting a random car wash in Phoenix, I was approached my a representative from M&M AutoGlass.  He offered to contact my insurance company and file the claim to get my windshield repaired.  Once M&M finished the job, I was free to drive my car after 24 hours.  I drove on the freeway and heard a loud whistling noise.  It was air coming in from under the glass.

I called the same installers to let them know about the issue.  They said that they would not be able to fix it for 3 days beacuse they were in Payson.  Adfter 3 days, I called and left a message for them to call me back.  I called and left messages for about 2 weeks after the incident with no return call whatsoever.  

I called M&M directly several times and was given a different number to call for claims.  I was told that the computer system was down and that I would receive a call back in 5 minutes.  After an hour and no call back, I called again and finally received help from a nice woman.  

They are scheduled to come back tomorrow morning to finish the initial job of installing my windshield properly.  Upon completing of this job and a response from the company, I will post the final outcome.

 

Thanks,

Natalie PHX, AZ

This report was posted on Ripoff Report on 08/11/2014 11:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mm-autoglass-llc/mesa-arizona-85205/mm-autoglass-llc-mm-autoglass-lazy-auto-glass-replacement-job-missing-glue-did-not-r-1168988. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

No show, No Call

AUTHOR: Natalie - ()

POSTED: Tuesday, August 12, 2014

After finally getting ahold of somebody yesterday to get M&M Autoglass to come back to my house and finsih the job that they started 3 months ago, they failed to show or even call to let me know that they could not make it.   This is the second time that this has happened with them.

 

I had to call them to reschedule their guy to come back out.  I've already been waiting 4 hours since that is the window that they give (between 8 am and 12 pm)  Now I am having to wait approximately 2 more hours if he even shows up.

 

 

I will add more details after the next 2 hours.  (I also have a recording of the entire phone call that I will post if it comes down to it.)

 

I am still waiting on an educated response from the company.

 

Thanks,

Natalie- Phoenix, AZ

Respond to this report!
What's this?

#1 General Comment

Resident..

AUTHOR: Tyg - ()

POSTED: Monday, August 11, 2014

 As a resident of one of the hottest states around, one would assume that YOU understood that the agent they use to secure your windshield is suseptible to the very same heat YOU are looking to avoid. Sounds to me that YOU are jumping the gun. This site doesn't remove ANY report. If they see this report from YOU, they may tell you to go fly the proverbial kite. Hope they don't see this report because they will know EXACTLY who YOU are and as I said may no longer wish to help you. It always amazes me at how people like YOU handle situations. As of yet, YOU have NOT been ripped off. YET!!! YOU still file a RoR. Maybe wait until you get boned to post. Seems to me that the ONLY issue is a scheduling issue and they are working to resolve your issue. let me inform you of a small little tidbit of information. The WEB doesn't care that YOU have NOT been ripped off. When someone puts in the business in google search, YOUR report is going to pop up as the NEWEST entry. So YOU may be costing this business untold harm because YOU are a dipshit. So maybe keep your trap shut until the repairs are completed. Im half tempted to teach YOU a lesson. It would serve YOU right to have them wash their hands of YOU because YOU can not keep your mouth shut online. But, Im NOT going to do that. Im hopeing that YOU as an adult can see the mistake YOU have made. YOU have accused them of ripping YOU off when NO RIPOFF HAS OCCURED!!! Just because there is an issue with the job they did and THEY cannot just teleport to repair it, YOU have gone online and besmirched THEIR reputation ALL BECAUSE YOU ARE IMPATIENT!!!! In the REAL WORLD.....YOU would be sued for slander and intentional defamation of character. YOU can STILL be sued. All it takes is a court order and they will know who YOU are. Everything from the websites you visit to WHO you have talked with and ANYTHING you have posted. YOU ARE NOT SAFE ONLINE!!!! People like YOU tend to think they are bulletproof and they can say whatever they like BECAUSE its the web. Unfortunatly businesses NO LONGER take the hits like they used to. THEY understand the REAL POWER of the web. and its NOT the online shopping. Its the total and complete destruction of ANYONE who pisses you off enough for YOU to post about. And THEY are no longer taking it. So be careful because EVERYTHING you have said can be used against YOU.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now