MMP Services Worst. "Repair" Experience. Ever. Ellworth Maine

Our lawnmower was under warranty and needed to be fixed. This was the business that was listed on the insurance to pick up the mower. They picked it up in early December. It is now May 11th. My husband called on at least a dozen occasions, and when they would finally call back or occasionally answer the phone, he was assured things like, "The part has been ordered." or "It's up on the lift right now." Well, spring came and the grass started growing so the urgency was growing as well to get this mower back. My husband started calling more frequently and was losing patience. He was told by a new employee that the part had never even been ordered. We were livid. My husband urged the new employee to please do his job and fix this mower as the timeframe was utterly ridiculous. Finally, on May 7th after an enormous amount of back and forth and false promises, the mower arrived. Ah, relief! No. The mower was leaking transmission fluid out of the transmission case. A visible crack that had not been there when we sent it in to have the seals fixed had formed. Upon calling, they claimed that we did it. Even though their repairman admitted that he was flying to our house down the bumpy road claiming that you have to go that fast so you don't feel the bumps. Even though we hadn't even moved it from the garage. So now we've had to call the insurance company yet again to have the new issue handled but of course that will take even longer and we can't go back to these hooligans because we know what we get with them which is a big fat nothing. I cannot believe they even exist as a business. We are appalled by our experiences with them and urge others to NEVER EVER entrust anything to them.