• Report: #767931
Complaint Review:


  • Submitted: Sun, August 21, 2011
  • Updated: Sun, August 21, 2011

  • Reported By: roseraver — Atlanta Georgia United States of America
630 howard street #520 san francisco, California United States of America

mobissmo mobissimo online ticketing purchasing mobissimo online ticketing cheapoair webpage bait and scam san francisco, California

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On August 11, 2011, about 9:30pm I went through Shermans Travel sight that linked me to Mobissimo's web site.  I searched for a one way  ticket for my 18 year old sending her to college in Washington D.C.  

I searched the Mobissimo and clicked the $84 ticket to Washington Reagan.  The next page came up with the tickets and different times (which i thought were to Washington D.C.-as it didn't say differently).  I selected the time that was best for my 18 year old daughter.  

 Going from page to page imputing the my personal information, I continued through the process of  booking the flight for what I thought was what I clicked,  Washington Reagan National, the $84 dollar one way flight.  After I clicked submit, there came up the screen saying Atlanta to Baltimore BWI.  I did not select Baltimore. I selected Reagan National, but flights for BWI with a time beside it came up on the next page.  It is made to look like you are selecting a flight call number with the time of departure. 

Immediately, I called the 800 number, within a minute of clicking submit.  A foreign attendant with an Indian accent continued to explain to me that I selected BWI, and that they have my screen shots of me clicking BWI.   I explained to him that that is a poor excuse, and that was the first thing out of his mouth, (instead of trying to see how he could assist me as a customer ("customer service").  I asked him if he had the screen shot of me clicking the $84 ticket to Washington Reagan National.  He didn't have an answer for that.  I definitely did not click BWI. 

If the screen had said Baltimore, I would not have selected it, because I wouldn't send my 18 year old daughter almost an two hours away from where she goes to school, George Washington Univ, a short 20 minute ride from the airport.  Mobissimo, intentionally used the initials BWI instead of the entire word Baltimore to mislead the purchaser, into believing that BWI was the call/flight number.  How scrupulous!  It's apparent that Mobisimmo is intentionally switching online consumers selections to sell tickets.  Scam, scam, scam and sad.  I am worried about my 18 year old daughter,if they don't get back to me to change my ticket.  

Since the 11th of August  I have been calling daily, getting the run around.  The wanted me to pay a $75 dollar fee.  They have told me that they intend to change my flight to Washington D.C., but are waiting for the airlines.  I have been put on a so call "priority booking"  but no one has gotten back to me about the the change.  Over and over, daily, they take my number, give me their number.  I get repeatedly hung up on, and transferred, to no avail.  I am beyond frustration.  It's unbelievable!It's been over a week, and I haven't received any assistance. 

I do not have money to purchase another ticket because I dont have the money, additionally, two months ago a foreclosed house beside me had dead trees( that were struck by lightening), that I had been complaining about to the real estate company, the bank, and FNMA, 6 months in advance.  The dead tree snapped off halfway and came down through my roof while I was visiting my mother in the hospital.  I came back and had to move right into a hotel.  The insurance company has not reimbursed me for what they said they would, so I am in financial straits at this moment.   I am really frustrated with these business that won't be upfront and forthcoming to their customers.  

I am hopeful that folks will read this and maybe assist me and/or stay away from these business that are just awful and filled with bad and crookish intentions. 

This report was posted on Ripoff Report on 08/21/2011 05:17 PM and is a permanent record located here: http://www.ripoffreport.com/reports/mobissmo/san-francisco-california-94105/mobissmo-mobissimo-online-ticketing-purchasing-mobissimo-online-ticketing-cheapoair-webpag-767931. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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