Modern appliance services Unprofessional terrible customer service Jackson Wisconsin

 This company is quite possibly the worst option to use for any kind of home appliance repair. I had a gas range inspected by a service technician and he determined a new ignitor was needed for a burner. After paying the service fee, he explained that he would contact me once the part came in and set up an appointment to install. A week went by with no call. When I finally called to check the status, they could not find any record of me or service performed.

After two days of searching for the paperwork they scheduled a time for the install. The installer never called or showed up. I was then left a less than pleasant voicemail the following morning by their sub-par staff questioning why I wasn't home for the work to be done. When calmly explaining that I received no call or visit, the woman ended the conversation stating she wouldn't argue with me and that she would reschedule a time for another install.

As you can probably guess at this point, the tech again never arrived. This companies customer service and professionalism is beyond atrocious. A single ignitor for a stove takes approximately 15 minutes to install. At the time of this posting, I have waited 30 days and still have not received service nor an apology. I strongly urge anyone who is considering using this company to look elsewhere as you will save a lot of time and frustration.