Modern Window & Siding Of New York, Inc new windows that have a defect they have no weather stripping in them. have to put plastic over them Buffalo New York

The company has made numerous visits in attempts to service this customer. On our visits, the complaining side of the customer (Sandy) has never once been present. Her husband has, on the other hand, been satisfied in our attempts.

These customers purchased super high energy efficient (R10) triple pane windows. The statement ..."the company forgot to put weather stripping in the windows..." is blatently false. Vista Window Company, the manufacturer, has a thorough inspection process before windows are shipped. Besides which, any window not having weather stripping would be immediately noticeable at installation.

At the suggestion of the factory, Modern returned and installed an extra heavy weather stripping in the windows that are actually meant for another type of window style. When complaints were continued after this, we returned and checked the surrounding insulation materials that were installed on the initial installation, and added more. On another subsequent service visit, the windows were re-caulked inside and out.

After this point, we got the factory involved. Their stance is that ALL replacement windows, no matter who the manufacturer, will have some minor amount of infiltration, being moving, functioning devises, and that the only 100% effective way of stopping all infiltration would be to install non-opening dead-lites instead.

Keep in mind that the complaint focuses primarily around windows on the "weather side" of the home, on which side is an expansive, flat, broad plain of land - a geographic positioning particularly prone to air infiltration around and through any number of points through around the home's walls. (Note Sandy's phrasing when describing the problem: "...on a very windy day...".)

The service department is scheduled to make one more (hopefully final) visit to apply some foam insulation into the operating lineals, around the limit locks and cam lock areas, that already have sash frame insulation in them from the manufacturer. During this visit I will personally attend the work performed, and I will need to insist that Sandy be present in order to review everything that has been done to this point. Past this last future visit, Modern will need to deferr any and all future service complaints directly to the Manufacturer, as we feel we have done everything humanly possible to satisfy this customer. Keep in mind that Modern has installed thousands of this exact same type and brand of window, with this type of complaint being the FIRST of it's kind.

Modern has been an established, reputable business for too many years to have been so foolish as to continuously rely on a defective product or manufacturer for so long a time. Our thousands of satisfied customers and our outstanding reputation for quality and service stand against this slanderous allegation of a "rip-off".

The company has made numerous visits in attempts to service this customer. On our visits, the complaining side of the customer (Sandy) has never once been present. Her husband has, on the other hand, been satisfied in our attempts.

These customers purchased super high energy efficient (R10) triple pane windows. The statement ..."the company forgot to put weather stripping in the windows..." is blatently false. Vista Window Company, the manufacturer, has a thorough inspection process before windows are shipped. Besides which, any window not having weather stripping would be immediately noticeable at installation.

At the suggestion of the factory, Modern returned and installed an extra heavy weather stripping in the windows that are actually meant for another type of window style. When complaints were continued after this, we returned and checked the surrounding insulation materials that were installed on the initial installation, and added more. On another subsequent service visit, the windows were re-caulked inside and out.

After this point, we got the factory involved. Their stance is that ALL replacement windows, no matter who the manufacturer, will have some minor amount of infiltration, being moving, functioning devises, and that the only 100% effective way of stopping all infiltration would be to install non-opening dead-lites instead.

Keep in mind that the complaint focuses primarily around windows on the "weather side" of the home, on which side is an expansive, flat, broad plain of land - a geographic positioning particularly prone to air infiltration around and through any number of points through around the home's walls. (Note Sandy's phrasing when describing the problem: "...on a very windy day...".)

The service department is scheduled to make one more (hopefully final) visit to apply some foam insulation into the operating lineals, around the limit locks and cam lock areas, that already have sash frame insulation in them from the manufacturer. During this visit I will personally attend the work performed, and I will need to insist that Sandy be present in order to review everything that has been done to this point. Past this last future visit, Modern will need to deferr any and all future service complaints directly to the Manufacturer, as we feel we have done everything humanly possible to satisfy this customer. Keep in mind that Modern has installed thousands of this exact same type and brand of window, with this type of complaint being the FIRST of it's kind.

Modern has been an established, reputable business for too many years to have been so foolish as to continuously rely on a defective product or manufacturer for so long a time. Our thousands of satisfied customers and our outstanding reputation for quality and service stand against this slanderous allegation of a "rip-off".