Report: #1345901

Complaint Review: Modlily

  • Submitted: Tue, December 27, 2016
  • Updated: Tue, December 27, 2016
  • Reported By: frugalfleashopper — Springfield Missouri USA
  • Modlily

    Internet
    USA

Modlily Took My Money and Ran! Never received the product and there has been no response when I asked for a refund. China Internet, Facebook

Show customers why they should trust your business over your competitors...

I saw an ad on Facebook when I was checking my feed, with some really unusually, cute, fashionable clothes and good Christmas prices on December 5, 2016. Since it was a company, I had not done business with before, I placed an order for 1 sweater and the ad stated that it should be shipped and received within 7-10 business days.  All orders have to be paid through PayPal, which I did and the payment went through my bank almost immediately. On December 16th, I checked the status and it showed it was in processing but still had not been shipped, so I contacted Modlily and asked when I could expect the order. They gave me the ticket #T6922735378 and a response on December 17 stating to please give them another 1-3 days before they could ship it since it was a particularly hot item. I sent them a response on December 18th, and told them I would like a refund, since it would not be here in time for Christmas and it was purchased as a present. [continued below]....

..... On December 19th, they refused the refund and stated they hope it would be processed and I could receive it in time. On December 21st, I checked the status and nothing had changed, so I once again asked for a refund and received no response from them at all. On December 28th, I checked the status once again and the staus still has not changed, it shows still in process. I asked for the third time, for a refund, and still have not received any response. I wanted to contact PayPal, but they do not show any transactions for me in the past 3 months?

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This report was posted on Ripoff Report on 12/27/2016 11:53 AM and is a permanent record located here: http://www.ripoffreport.com/reports/modlily/internet/modlily-took-my-money-and-ran-never-received-the-product-and-there-has-been-no-response-1345901. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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