Report: #96018

Complaint Review: Mohawk Hardwood Flooring - Hamway Flooring Inc.

  • Submitted: Tue, June 22, 2004
  • Updated: Sun, January 20, 2008
  • Reported By: Tampa Florida
  • Mohawk Hardwood Flooring - Hamway Flooring Inc.
    5622 56th Commerce Park Blvd.
    Tampa, Florida

Mohawk Hardwood Flooring - Hamway Flooring Hardwood Floor Rots Both companies have denied any responsibility for spots staining the floor Their inspectors found no specific home defect or flooding problem They said I should claim this on my home owners insurance but if there is no home defect they are asking me to commit fraud Tampa Florida

*REBUTTAL Individual responds: Hardwood Flooring Inspectors Report

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Six months after the Mohawk Longstrip floor was installed in my home I began noticing small discolored spots. In time, they began to grow larger, and several more appeared.

I contacted Hamway flooring (the installer), and one of their workers came to my home to inspect. There has been no flooding, no leaks in the roof. The spots are ramdomly patterned through out the floor.

This gentleman felt it was most likely due to a condensation problem, where the water droplets would accumulate in lower areas of the terrazzo floor, due Florida to humidity and temperature gradients between the warm, moist air and the cool flooring surface. This type of floor remains relatively cool and is naturally porous. There are no visible cracks or defects. It is a lake home, on a raised block.

This explanation seemed reasonable. In the Mohawk literature, regarding this product, there is no mention of this potential problem or risk to the consumer.

I was told that this problem would be taken care of promptly by Hamway, and there would be no additional cost to my family. Nearly 2 months passed and no company representative contacted me, so I called them. I was told that this worker was no longer with Hamway, but they would come again to my home and correct the problem.

Nearly seven months and several inspectors later by the installer, Hamway, and the manufacturer, Mohawk, they have done nothing.

Both parties told me that I should file a claim with my home owner's policy for damages. I do not think this is an honest thing to do, because there is no home defect. They are asking me to commit fraud.

One of their inspectors, Ray Darrah of RHDarrah Consulting stated that "moisture tests of affected areas: 20%+". Of course it should read plus 20%; the meter was placed right on top of the wet spot. It should have read 100%. After we pulled a plank the moisture, under that portion of the floor, was clearly visible between the floor and the impervious cushion. When the cushion was cut in this same area, it too had moisture between the cushion and the terrazzo floor. No floor defects were noted in this area.

Another test was to use visquene, taped directly over the terrazzo. This was done to see if moisture would show, assuming the floor was defective. They inspected several days later and no moisture was seen, no defective floor. Hamways' salesperson, Benjamin Bee, states he will not do anything to repair the problem, because he doesn't know what the problem is. Fair enough... Refund my family's investment and replace the damged planks. When the oak wood floor gets so bad that it looks like one giant ugly stain, I'll rip it out and replace it with carpet.

As a side note, I had a carpet on this area for over 14 years, the same carpet, without a moisture problem, and no mold or mildew. Hamway took out the old carpet, and I am sure they would have seen moisture damage if there was any.

Also they claim that moisture studies were done. I do not belive that they were; certainly not accurately, or done by acceptable or reproduceable standards. They have shown me no records that this study was done prior to installation. I don't believe there are any.

The bottom line is, that I believe their former employee was right. This is a condensation problem. Because of our Florida humidity, this floor should never have been installed in this home. At the very least, the installer and the manufacturer, have an obligation to the consumer, to adequately inform the consumer, that this potential risk exists. This was not done. If it was presented to me, it would then be my choice to accept that risk. In that case, I would assume the liability. But I was never given that opportunity.

I believe there are other home owners, especially in Florida, who have had similar condensation problems with this type of Mohawk flooring and padding. I believe all cosumers who have purchased this product should be contacted and questioned.

Thank you for your interest.

Tampa, Florida
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This report was posted on Ripoff Report on 06/22/2004 11:38 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Individual responds

Hardwood Flooring Inspectors Report

AUTHOR: Ray Darrah - (U.S.A.)

Your problems with the hardwood flooring is not related to the manufacturing of the product.

Having searched my files for this report found your complaint was "Discolored" spots. Your claim was for discoloration.

When filing a claim agains a manufacturers warranty, the Inspector, Ray Darrah, is asked only to determine if the dark discolorations are related to the product only.

The inspection found wet spots causing the discolorations, but did not determine the origin of the moisture.

Water and excessive moisture causes dark discolorations and in your situation, the discolorations were in random spots.

Your letter also explains that the areas of concern were tested as 20%+ indicating those areas were wet. What you failed to mention is the balance of the testing which found no excessive moisture in areas surrounding those wet spots, indicating the possibility of topical damage from dogs or unattended spillage.

Hardwood Flooring inspectors, when commissioned by manufacturers, are asked to determine if the problem being inspected in related to the product manufacturing process and if the problem falls under the warranty, or not. In your situation; the discolorations found did not fall under Product Warranty.

You also noted that the floor had to be removed to discover the moisture source and found water under the material that dried once exposed to the air.

Consumers with flooring failures are wise in hiring their own inspectors to obtain full disclosure concerning the flooring failure and area of responsibility. The area of responsibility is the individual or company responsible for the failure, in other words "who is to blame for this failure?" These inspections are named "Expert Witness" inspections that requires analyzing the failure as well as naming the responsiblle party.

Flooring Warranty inspections are performed to determine if the failure is related to the manufactureres product warranty only, and not to determine the responsible party.

Consumers with flooring product failures may be wise to hire their own inspector, but often choose to file a claim against the product which always results in an inspection to determine Manufacturer Warranty Obligations only.

Thank you for posting this complaint offering the opportunity to explain the difference between Product Warranty Inspections and Expert Witness inspections.
To hire your own inspector:
or use a National Inspection Service if you are not comfortable choosing your own inspector at

Thank you again,

Ray Darrah
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