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Report: #1332061

Complaint Review: Mohawk - Calhoun Georgia

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  • Reported By: W.Newman — Arvada Colorado USA
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  • Mohawk Calhoun, Georgia USA

Mohawk Mohawk Hardwood Flooring Low quality product, do not stand behind warranty, claims dept unhelpful Calhoun Georgia

*Consumer Comment: 3 months or light use & the finish is cracking along the board edges

*Author of original report: reply

*REBUTTAL Individual responds: Company Response

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I had to select Tile because this website does not have a hardwood flooring category.

I just had a Mohawk hardwood floor installed and what a huge mistake.  I wish I had researched all the complaints about the low quality product the sell.  Almost immediately, it developed scratches from normal everyday use.  I now has dents and cracks after 2 months. 

Their website tells you about how great their product is but when something happens, you are told by their claims dept. that even simple scratches are not covered under warranty.  I have been jerked around by Mohawk for 3 months with waiting for their internal lab to test their own product just to tell me its ok when I know it’s not. 

My hardwood floor installer of 17 years told me their finish is the weakest he has ever seen.  I am now out of $3,000 for a floor we are afraid to set anything down on.  I will curse Mohawk every time I come home. 

Do NOT purchase anything from this company.  Check the other hardwood floor website reviewws and you will see numerous complaints about Mohawk and their low quality product.

Here is what they display on their website which in my experience is a complete lie.

"We build quality into all of our products—and back them with industry-leading warranties and excellent customer service. So you know you can make your Mohawk Flooring purchase with confidence."

This report was posted on Ripoff Report on 10/07/2016 08:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mohawk/calhoun-georgia/mohawk-mohawk-hardwood-flooring-low-quality-product-do-not-stand-behind-warranty-claims-1332061. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
1Employee/Owner

#3 Consumer Comment

3 months or light use & the finish is cracking along the board edges

AUTHOR: evergreen - (United States)

POSTED: Thursday, February 22, 2018

after less than 3 montsh we are starting to see delamination along the edges of boards. the warranty is a joke and mohawk will immediately try and blame the homeowner.

there are reams of bad reviews for all their hardwood products and i'm so sorry i listened to the saleman and didn't google the ocmpany before investing $10000 on a new floor i will most likely ahve to replace in afew years.

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#2 Author of original report

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AUTHOR: - ()

POSTED: Tuesday, October 25, 2016

Hi Laura, I have told my story twice to your customer service department on two seperate occasions, plus told it a third time to a rude and indifferent woman in your claims department who placed the entire issue on me.  I could not even get the local sales rep to take 5 minutes out of their day to stop by and look at the issue.  I ended up paying a lot to have your original finish sanded off and replaced with one that is of high quality and looks much better than the original.  Unless Mohawk is prepared to honor the statements on their website that tells everyone how great their product is by reimbursing me for the refinishing job, I do not know what else can be done.  My original claim number is 6916643.

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#1 REBUTTAL Individual responds

Company Response

AUTHOR: MohawkFlooring - (USA)

POSTED: Friday, October 21, 2016

Hi there, I'm Laura from Mohawk Flooring. I'm very sorry to hear about your experience with your hardwoods. If you wouldn't mind providing us with some information via the following site, we'll be able to follow up with you:

http://www2.mohawkflooring.com/consumer-affairs/default.aspx

I apologize again for your experience!

Take care-- Laura

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