Mometrix Media Inaccurate and/or incomplete information Internet

Our study guide content and practice questions are developed by separate teams of writers, so the information contained in each does not overlap exactly. In our study guide content, we try to cover the information most likely to be found on the exam, but obviously cannot do an exhaustive review of everything that could possibly be on the exam. Developing the practice questions separately reflects that reality. We try to provide detailed answer explanations that provide additional information even if the topic was not directly covered in the study material.

We agree that our information on when to perform CPR was unclear and we have tried to clarify the language. While we mention that a person trained to perform CPR should do so, the text doesn't address what an untrained person should do. The current guidelines from the American Heart Association recommend that even untrained bystanders attempt chest compressions on a victim needing CPR until someone with more training arrives (http://www.mayoclinic.com/health/first-aid-cpr/FA00061). After receiving this feedback, we have added the sentence: "Even if you are untrained, performingchest compressions until help arrives is recommended for victims of a heart attack."

Customer satisfaction is one of our top priorities. We have been in contact with the customer and have addressed these concerns.