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Report: #1407337

Complaint Review: Monat Global - Internet

  • Submitted:
  • Updated:
  • Reported By: CHolloway — East Lansing Michigan USA
  • Author Confirmed What's this?
  • Why?
  • Monat Global Internet USA

Monat Global Monat $339.20 refund due. Monat hasn’t paid In 1 year Florida Internet. FL

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For over 1 year Monat has not resolved the product issue, the return of product and paid my refund due of $339.20. I have spent 4 hours on the phone with Monat and have over 20 emails on file with the company. After hours of waiting and then speaking with a representative I was informed that Monat representatives are instructed to Not answer emails but only handle phone calls. The average wait time per phone call exceeds 40 minutes. I returned product that I had stopped ordering but was delivered anyway.

I was provided RMA numbers. I shipped the product to Monat Warehouse and received UPS notification that the package was delivered and signed for. No refund was sent to me. I have emailed 8 additional times and called multiple times. The representatives see the email and the refund due. They cannot tell me why the refund hasn’t been processed. This company is a scam. They offer the worst customer service. They will not pay the $349.20 due me.

This report was posted on Ripoff Report on 10/19/2017 01:31 PM and is a permanent record located here: https://www.ripoffreport.com/reports/monat-global/internet/monat-global-monat-33920-refund-due-monat-hasnt-paid-in-1-year-florida-internet-1407337. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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