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Report: #1407589

Complaint Review: Monat Global - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Wednesday — Rocklin California USA
  • Author Confirmed What's this?
  • Why?
  • Monat Global Nationwide USA

Monat Global TERRIBLE CUSTOMER SERVICE- CANNOT REACH ANYONE Doral Florida Nationwide

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A friend of mine talked me into this product - telling me about how wonderful the product was and the support/ company was amazing.  After purchasing a starter kit - before it even arrived - I started talking to co-workers, relatives and other friends telling me to send it back.  Quite a few had already tried the product.  Several said it made their hair fall out, others stated that trying to get a refund would take an act of God.  As soon as I got the kit I I called their number and was on hold for an hour before I had to hang up and take care of my kids.  I then sent an email request asking which address to send it back to because I had found two.  The email sent me a generic response stating someone would get back to me.  That was almost a month ago.  In the meantime, I have tried on numerous occassions to call this business just to talk to someone.  each time the hold time was at least an hour and still have not had a chance to speak to anyone. 

I sent their package (unopened) back to the office in Doral FL.  I also sent certified letters to both addresses I have for them in FLorida.  I have filed a complaint with the BBB in FL as well. 

Do not sign up for this product.  I would never sell a product where you cannot reach someone in customer service.  This has been an awful experience. 

This report was posted on Ripoff Report on 10/20/2017 02:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/monat-global/nationwide/monat-global-terrible-customer-service-cannot-reach-anyone-doral-florida-nationwide-1407589. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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