ED Magedson – Founder
Monex Money ExpressPayment Tech Long-term, unreasonable contracts, terrible customer service, Auto-renewal for further long-term Montreal, Toronto. Ottawa Nationwide
I have a similar story to most others that I've read on this site. I called in Dec '13 to discontinue my service with Monex/ Money Express as my business was closing. I was told my contract auto-renewed the month before for another 4 years! No notice; no heads-up.... nothing. If I wanted out it would cost me $2000+
I kept my business account open over the next few months to close up outstanding transactions. Monex made a few small withrawals from my account, which I tried to have resolved but wasn't terribly concerned until they decided to grab $500. "Customer Service" rep told me to fax my bank statement & this charge would be reversed.... then says, "Ooops, actually, sometimes when an account is inactive, we'll charge an inactivity charge of $500". I was advised to call the "legal dept", which apparently is one guy - the muscle.
Did they not get it? I'm out of business! My account is now in the red by $200+. I have now blocked them from further transactions & am hoping my bank will help. Not sure what else to do as it seems nobody is getting any satisfaction through Monex.
*Aside - my location says I'm in Maine. I'm actually in Nova Scotia, Canada but there were no Provincial drop-down choices.
This report was posted on Ripoff Report on 05/07/2014 06:00 PM and is a permanent record located here: http://www.ripoffreport.com/reports/monex/nationwide/monex-money-expresspayment-tech-long-term-unreasonable-contracts-terrible-customer-serv-1144887. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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