• Report: #801653
Complaint Review:


  • Submitted: Fri, November 25, 2011
  • Updated: Fri, November 25, 2011

  • Reported By: Zillionaire2 — Missouri City Texas United States of America
Dallas, Texas United States of America

Monitronics Refuses to cancel service and keeps billing me. Dallas, Texas

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Monitronics has got to be the absolutely most frustrating and dishonest company in the United States.

I have been trying to cancel their service for one entire year. I started with a phone call which they managed to deflect because I wasn't certain of my password. They sent me my password and I attempted to cancel again. I was assured it would be cancelled but they continued to send me bills. My wife paid them because she felt the service was still being provided.

I then faxed them and still received a bill. I then mailed them a letter; still a bill. I finally decided the only way to get their attention was to NOT pay the bill. That did receive a response. They agreed to stop sending me a bill, if I'd pay another month. In order to hopefully stop I paid them. Guess what, I got another bill. I ignored it and received another bill the next month. FINALLY, the day after Thanksgiving I called again and they claim to have zeroed out my account, cancelled it and will send me a zero balance statement next month. Let's see what happens.

This company sucks. I plan on posting this on every single alarm review site I can find on the internet.

This report was posted on Ripoff Report on 11/25/2011 01:48 PM and is a permanent record located here: http://www.ripoffreport.com/reports/monitronics/dallas-texas-/monitronics-refuses-to-cancel-service-and-keeps-billing-me-dallas-texas-801653. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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