Report: #1082231

Complaint Review: Monitronics

  • Submitted: Fri, September 06, 2013
  • Updated: Fri, September 06, 2013
  • Reported By: Bernie — Tampa Florida
  • Monitronics

    Dallas, Texas

Monitronics After three years of service, company delays for months official cancellation. I faxed, as well as mailed cancellation. They continue to claim they don't receive. They delay for months to continue billing. Do not do business with the company Dallas Texas

*UPDATE Employee: Monitronics Cares

Show customers why they should trust your business over your competitors...

 After three years of services, I cancelled services.  I faxed, mailed and called to no evail. They continued to bill. It tooks months of paying, calling and writing to cancel. It is still not cancelled. Do not do business with them as they will continue billing and causing you frustration as long as they can. "did not recieve or another excuse" to continue billing.

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#1 UPDATE Employee

Monitronics Cares

AUTHOR: Monitronics Cares - ()


Thank you for providing Monitronics with your feedback.  We are concerned to learn of your recent customer service experience as it is not indicative of the standards we try to achieve. Please contact me at 1-888-758-5900 ext 3042 for immediate review of your account.

John Kyser
Executive Response Team

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