Monitronics Rip Off - Horrible Service Dallas, Texas Nationwide

 Please look into your authorized dealer Rehab Rabbani in Houston TX. He ripped us of by not completing the work and runaway. This kind of people should not in anyway be represented by him as he just ruin your reputation. I just filed a riff off on him and American Alarm Security Services aka American Global Security. I tried seeking help from Monitronics but I could not get anything. They just said that they will contact him but that's it. Monitronics should not allow Rehan Rabbani to continue business. Thank you.

I thought I finally had my account closed based on my conversation with Jeff Young in the Monitronics "customer care" department on 2/16/15.  Yesterday I received a new bill from Monitronics because they now say that it takes 30 days to cancel their service.  Keep in mind that on two prior conversations with "customer care" that my contract would end on January 27, 2105.  I just spoke to a Robert at Monitronics customer care and he told me that it takes 30 days to cancel service effective my 2/16/15 conversation with Jeff Young.  He tells me that the amount due on the account is $47.57 as of today.  

After I had a coronary based on Robert telling me that the account was still open and that there is an amount due on the account, I demanded to once again speak to a supervisor.  I was transferred to Vikki, a customer care supervisor.  Vikki told me also that it takes 30 days for a cancellation to take effect (Don't ask me why, because it does not involve removing equipment - it is only a paperwork issue or data entry issue.)  She did say that the account would remain open until March 18th, but that she would go in and waive any fees that acrue after the January 27th original contract ending date.  I will believe that when I see it!!!  

Once again - avoid Monitronics at all costs !!!  Customer Care department is horrible - They are trained to make it as difficult as possible for customers to cancel service, even after the customer's contract has expired.

I received a call back from Jeff (A supervisor at Monitronics) indicating that he had gone back and listened to the recording of my January 6th conversation with "Kirby" from their company.  Jeff said that after listening to the tape, he agreed with me that I had the right to expect that the contract would be terminated on January 27, 2015.

In my opinion, this should not have had to come to this.  On January 6th, I made the one and only phone call that should have been required.  Unfortunately, to me it appears that Monitronics customer service staff is trained and encouraged to make it very difficult for customers to end their contracts and delay the customer as much as possible.  My phone call yesterday is a prime example, in that the first fifteen minutes on the phone, I was placed on hold twice for approximately five minutes each time, and then the first two ladies that I spoke to were insistent that the contract was still valid and that I would have to mail in a cancellation letter.  It was only due to by persistence that I ended up speaking to Jeff, and even after relating the details he too did not want to cancel the contract without me submitting a letter.  I then challenged him to listen to the recording of January 6th and put out a challenge of his honesty and ethics if after he listened to the recording if he felt that the contract was still in effect after January 27th.

Of course Monitronics does not have a system capable of allowing the customer to also listen to the recorded call, but to Jeff's credit he did do the right thing and acknowledge that based on my January 6th conversation with Kirby that the contract and billing should have ended on January 27th.  Now I will wait to see how quickly Monitronics refunds my credit card for the billing that they charged on January 28th.

I still stand on my original assessment to advise people to avoid Monitronics at all costs.  I now have a much better alarm system and montioring and I pay $20.00 less per month than what I was paying Monitronics.

Hello,

We're very  sorry to hear about your recent experience and we would like to investigate further to resolve this matter. Please email us your account information at monisocial@monitronics.com so that we may begin our investigation. We look forward to speaking with you and resolving this matter.

Sincerely
Monitronics
Executive Response Dpartment