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Report: #1213528

Complaint Review: Monitronics - Nationwide

  • Submitted:
  • Updated:
  • Reported By: q perry — brooklyn New York USA
  • Author Not Confirmed What's this?
  • Why?
  • Monitronics Nationwide USA

Monitronics Security Networks Monitronics has been taking money out of my account when I never Had the service Haines City Nationwide

*UPDATE Employee: Monitronics Cares

*UPDATE Employee: Monitronics Cares

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Monitronics claimed to have assumed contracts from Security Networks.I have been trying to find out why Monitronics was taking money directly out my account every month for almost two years now.ihave made several phone calls to this company with hopes that this could get cleared up. in January 2015 i finnally got through to someone i thought could help me all to be told that i still have two more years on a contract i never had with them. After i made several complaints with them and still never got any closer to resolving this issue im now faced with them taking an even larger som of money out of my account.I caaled again asking if i could get a copy of this contract that i was soppose to have and then iwas told that i couldnt speak to anyone because of bad weather in Dallas Texas none of supervisors came into work and was told to call back. i am so bummed out about this sittuation .If there is anyon that could help me or advice me I would be so greatful.

This report was posted on Ripoff Report on 03/05/2015 10:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/monitronics/nationwide/monitronics-security-networks-monitronics-has-been-taking-money-out-of-my-account-when-i-1213528. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 UPDATE Employee

Monitronics Cares

AUTHOR: Monitronics Cares - (USA)

POSTED: Monday, March 09, 2015
Hello,
 
We're very sorry to hear about your recent experience and we would like to investigate further to resolve this matter. Please email us your accout information at monisocial@monitronics.com so that we may begin our investigation. we look forward to speaking with you and resolving this matter.
 
Sincerely,
Monitronics
Executive Response Department
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#1 UPDATE Employee

Monitronics Cares

AUTHOR: Monitronics Cares - (USA)

POSTED: Friday, March 06, 2015

Hello,

We're very  sorry to hear about your recent experience and we would like to investigate further to resolve this matter. Please email us your account information at monisocial@monitronics.com so that we may begin our investigation. We look forward to speaking with you and resolving this matter.

Sincerely
Monitronics
Executive Response Department

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